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General FAQs

How do I register for an exam?
Registering for an exam is easy! Do you want to choose where and when to take your exam through our web proctoring service? In one of Pearson VUE test centres near you? Through one of the leading Accredited Training Organizations worldwide?
Depending on the exam you want, click here to choose how you want to register!
How much does an exam cost?
It depends on the exam you want and how you want to take it!
Option 1: If you want to take your exam online, at the convenience of your preferred location and time, click here to select the exam you want and find out how much it will cost!
Option 2: You can contact your Accredited Training or Examination Organization or search here for one near you to find out how much a web or paper based exam in your country costs.
Option 3: Check out the Pearson VUE locations and rates for a PEOPLECERT exam.
Where can I find an Accredited Training Provider?
Please click to the button below to locate your nearest Accredited Training Provider or Approved Examination Organization.

When do I receive my certificate?
If you have taken a PEOPLECERT web proctored exam, your certificate will be mailed two business days after the day of the exam. Otherwise please contact your examination center for the receipt of your certificate.
What do I do if I lost my certificate?
Please contact us at and we will reissue your certificate. Please note that there is a charge fee for this service.
What do I do if I never received my certificate?
Please contact us at and we will reissue your certificate.
Which exams are available online?
All exams are available either web or paper based.
For Management Systems exams, the Personal Attribute Assessment Test is paper based.
Where can I find sample exams?
For ITIL sample exams click here
For Lean Six Sigma sample exams click here.
For Management Systems sample exams click here.
When will I receive the mark from my exam?
For web based exams, results are immediate, subject to final verification from PEOPLECERT. For paper based exams, results are sent within 2 business days upon receipt of the exam papers.
I am visually impaired. Can I still take a PEOPLECERT exam?
Yes you can. Our system supports the Automated Test evaluation facility which enables visually impaired candidates to take the exam.
I am not a native English speaker. Do I receive extra time for my exam?
Yes, you do. If your native language is different from the exam language you receive 25% more time to complete your exam. For example, a non native English speaker taking the ITIL foundation exam in English will be given 75 minutes to complete the exam instead of the standard 60 minutes.