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ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL Certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme. |
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Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain skills and understanding in the following areas:
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Service Management as a practice
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Service Lifecycle
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Key Principles and Models
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Generic Concepts
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Selected Processes
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Selected Roles
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Selected Functions
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Technology and Architecture |
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As of August 2011, ITIL V3 has been updated to ITIL 2011. The updates were designed to improve the publications, making them more clear and consistent. The attached FAQs provide detailed information on the list of the updated publications.