Language Selection:
Website Search:
Home Breadcrumb Separator Image ITIL® Breadcrumb Separator Image ITIL® FAQs Breadcrumb Separator Image ITIL® FAQ

ITIL® FAQ

How do I register for an exam?

You want to book and take your exam online even within 4 hours? Take a PEOPLECERT web proctored exam!

 

ITIL exams are also available through PEOPLECERT Group’s global network of Accredited training organizations. ITIL exams are also available through the global networks of Pearson VUE and Prometric, at test centers in more than 165 countries. Candidates can book their tests in advance or on the day of the exam, subject to availability.

To search for an exam location in your area, please click here

What are the fees for ITIL® exams?

Exam fees vary from country to country. To find out how much the exam costs in your area, you can search for your nearest examination center by visiting Pearson VUE and clicking on the “Schedule Online” button. If you are a new user, it takes less than one minute to create a profile.  If you have already registered, simply enter your username and password. If you need further information on the registration, you can find an online step by step guide on Pearson VUE 

Once registered, you can search for an Examination center in your area by clicking on the ‘Locate a Test Center’ button, choose a time of your convenience for your exam and find out what the exam will cost. Alternatively you can visit Prometric, select your country, the exam you are interested in and find out the cost of the exam. Simply, fast, reliably.

Where can I find an Accredited Training Provider?

Please click here to locate your nearest Accredited Training Provider

Can I take ITIL® classes remotely?

Yes. Some accredited training providers offer virtual classrooms and e-learning.

When do I receive my certificate and pin?

Please contact your examination center for the receipt of your certificate and pin.

What do I do if I lost my certificate?

Please contact us at info@peoplecert.org and we will reissue your certificate. Please note that there is a charge fee for this service.

What do I do if I never received my certificate?

Please contact us at info@peoplecert.org  and we will reissue your certificate.

How do I order books/study material?

There is a variety of study material available. For further information, you can visit ITIL® Official Site

Which exams are available online?

All ITIL® exams are available online

Which exams do not need to go through a training provider and allow me to self-study?

All exams require completion of training from an accredited training provider, apart from the Foundation level.     

How long does the exam take?
Exam times vary depending on the level. The Foundation level exam time is 60 minutes and  the Intermediate level time is 90 minutes
Are the exam questions multiple choice, essay style or both?
All questions are multiple choice.
When will I receive the mark from my exam?
For web based exams, results are immediate, subject to final verification from PEOPLECERT. For paper based exams, results are sent within 3 days upon receipt of the exam papers.
I am visually impaired. Can I still take a PEOPLECERT EXAM?
Yes you can. Our system supports the Automated Test evaluation facility which enables visually impaired candidates to take the exam.
I recently passed the ITIL® Foundation exam through PEOPLECERT and I have received my certificate. Is there a specific logo that I have rights to use in my communications?

Any individual who would like to include information on their ITIL® certification on a business card needs to take note of the following:

A Cabinet Office Trade Mark logo (e.g. the ITIL® Swirl) cannot be used on business cards as they advertise a person/company and not the associated product.

A Cabinet Office word mark (e.g. ITIL®) can be used on a business card as long as the correct symbology is used. For example:
Joe Bloggs
ITIL® Accredited Trainer

Where practical (if it can be included legibly) the Trade Mark acknowledgement statement should also be shown. For example:
Joe Bloggs

ITIL® Accredited Trainer
ITIL® is a Registered Trade Mark of the Cabinet Office. The Swirl logo™ is a Trade Mark of the Cabinet Office.


Further guidelines on the logo’s use can be found on the ITIL® official website

http://ITIL®-officialsite.com/faq.aspx?category=General+FAQs&btnSubmit=Open#FAQno115

Why did ITIL 2007 change to ITIL 2011?
ITIL 2011 is an update, not a new version. The updates to the publications are designed to:
  • Resolve any errors or inconsistencies in the text and diagrams, both in content and presentation.
  • Improve the publications by addressing issues raised in the Change Control Log, as analysed and recommended by the change advisory board (CAB) and approved by the Cabinet Office, part of HM Government. These are largely to do with clarity, consistency, correctness and completeness.
  • Address suggestions for change made by the training community to make ITIL easier to teach.
  • Review the Service Strategy publication to ensure that the concepts are explained in the clearest, most concise and accessible way possible. There is no notion of simplifying the concepts; rather, improving the exposition of the ideas.

For further details, please check the FAQs.

When are these changes taking place?
As Jan. 2, 2012 the ITIL exams in English are compatible with the updated syllabus and exams in other languages will follow gradually throughout 2012. For current information regarding the release of ITIL exams in other languages please contact your training provider. 
Are the exams more difficult than before?
The ITIL exams follow the same weighting for difficulty as they always have.
Q: I have already trained/ am currently training in order to take the ITIL 2007 exam. Does this mean I have to get more / different training in order to take the new ITIL exam?
As Jan. 2, 2012 the ITIL exams in English are compatible with the updated syllabus and exams in other languages will follow gradually throughout 2012. For current information regarding the release of ITIL exams in other languages please contact your training provider.

Candidates sitting an ITIL exam in 2012 must take into account any reorganization made between chapters and confirm  with their training organization that training has been based on the updated syllabus for the ITIL module they will be examined on.

Please note that the publication that has undergone the most amount of change compared to the other publications is Service Strategy (SS). The concepts themselves are basically the same but are now supplemented with more examples and have been reorganized to some degree. However, the corresponding syllabus still focuses on the key principles of the SS lifecycle stage.
Since the “ITIL 2007 Qualification Scheme” is now changed to “ITIL Qualification Scheme”, does this mean that 2007 certificates will no longer be valid? Do I need to replace my certificate?
Because the basic principles of ITIL are intact, ITIL qualifications remain relevant for any prior and current released version and all ITIL certificates will continue be valid. There is no need to replace any previous certificates.
Q: Does the updated ITIL qualification path have the same credits for each level or do I need to recalculate credits needed for each level?
The ITIL qualification path remains the same with the ITIL V3 one.

The credits or certificates earned from earlier versions can be used towards ITIL Expert, with the exception of the ITIL V2 Foundation certificate which no longer holds any credit value unless the candidate also holds the V2 Foundation Bridge certificate.
Do I need to be re-certified to change from ITIL 2007 to the updated ITIL? Will I have to take a bridge exam for the update?

Anyone holding an existing ITIL certification will not need to become re-certified. Certificates from earlier ITIL versions (V1 or V2) will remain valid indefinitely.

The only exception is that the ITIL V2 Foundation certificate will no longer hold any credit value, unless the candidate also holds the V2 Foundation Bridge certificate.

There will not be any bridge exams.

Q: Which of the ITIL qualifications has changed the most?
The Service Strategy (SS) publication has undergone the most amount of change compared to the other four publications. The concepts themselves are basically the same but are now supplemented with more examples and have been reorganized to some degree. 

However, the corresponding syllabus still focuses on the key principles of the SS lifecycle stage.
When will ITIL updated exams be available in other languages than English?
A: Translated ITIL examinations will be available from February 2012. For current information regarding the release of ITIL exams in other languages please contact your training provider.
In what languages are ITIL exams available?
Foundation Exams

The ITIL Foundation examinations are now available in the following languages:
 
English
Danish
Japanese
Arabic
Dutch
Korean

Brazilian (Portuguese) 

French

Latin American (Spanish)

Castilian (Spanish)

German
Polish

Chinese

Hungarian
Romanian
Czech
Italian
Swedish
Finnish
Russian