IT is today becoming a measurable variable of a business’s success and professionals recognize that to add value to both their professional career and to their organization, they need to prove that their expertise has been tested by international standards and is based on a common framework set by IT professionals and public and private organizations worldwide.

Developed by the Office of Government Commerce (OGC), ITIL® (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 1.500.000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.

ITIL® enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.

ITIL® is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.