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ITIL® Exam Overview

 

ITIL® Foundation

Pass Mark: 65%
Exam duration: 60 minutes
Open book/notes: No
Prerequisites: None

Self-study is acceptable but training through an Accredited Training Organization is recommended.

ITIL® Practitioner

Pass Mark: 70%
Exam duration: 105 minutes
Open book/notes: Yes (ITIL® Practitioner Guidance only)
Prerequisites: ITIL Foundation Certificate

Self-study is acceptable but training through an Accredited Training Organization is recommended.
 

ITIL® Intermediate

Service Lifecycle Stream (3 credits each)

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

Pass Mark: 70%
Exam duration: 90 minutes
Open book/notes: No

Prerequisites: ITIL Foundation Certificate & training through an Accredited Training Organization 

Service Capability Stream (4 credits each):

  1. Operational Support & Analysis (OSA)
  2. Planning, Protection & Optimization (PPO)
  3. Release, Control, Validation (RCV)
  4. Service Offerings & Agreements (SOA)

Pass Mark: 70%
Exam duration: 90 minutes
Open book/notes: No

Prerequisites: ITIL Foundation Certificate & training through an Accredited Training Organization 

Managing Across the Lifecycle - MALC (5 credits)

Pass Mark: 70%
Exam duration: 90 minutes
Open book/notes: No

Prerequisites: A minimum of 17 credits, including 2 from ITIL Foundation & training through an Accredited Training Organization