Business Skills Qualifications

The City & Guilds Business Skills suite of qualifications targets contemporary employees in businesses that wish to remain competitive in the demanding marketplace as well as employees seeking to arm themselves with valuable knowledge and a recognized qualification.

Τhe City & Guilds Business Skills qualification is recognized worldwide, falls in line with international training and employment standards, and has been designed according to marketplace demands in order to:
  • meet all the needs of a modern-day enterprise;
  • focus on topics applicable to all business activity;
  • work at different levels in order to correspond to candidates’ different needs;
  • offer an competitive edge to qualification-holders so they can successfully meet the demands of a constantly changing workplace;
  • encourage more specialized training.

Τhe Business Skills suite of qualifications does not require lengthy preparation while it offers the skills necessary to an employee of a modern-day enterprise. With 30-90 hours’ training, simple and friendly exam procedures, and flexible exam scheduling, candidates can sit these internationally-recognized exams at City & Guilds Authorized Exam Centres at regular intervals.

Customer Service
It is generally accepted that in the business community proper Customer Service leads to Customer Satisfaction, which is directly and inextricably linked to business success.

The City & Guilds Customer Service qualification targets those already involved in Customer Service as well as those wishing to enter the sector. At the same time, it corresponds to the needs for knowledge of prospective or current employees at any level, in any position and any field.

Business Studies
This programme measures the candidate’s ability to comprehend business operations and is appropriate for secretaries, administrative assistants and those interested in acquiring basic administrative skills. It is also the ideal option for those seeking to acquire a good grounding at the organizational and administrative level.

Office Procedures
City & Guilds Office Procedures is a comprehensive and contemporary programme that measures the candidate’s ability to offer efficient administrative support to a business. The programme is suitable for secretaries, administrative assistants and those interested in acquiring administrative skills.