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ITIL Practitioner – Now available!

ITIL Practitioner, the new addition to ITIL, has been developed with the aim to help organizations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.


It is the next step for professional who have obtained the ITIL Foundation qualification and have already learned the basics of IT Service Management. Through ITIL Practitioner they will find out how adopt and adapt the ITIL framework within day-to-day situations and responsibilities.



Key benefits of ITIL Practitioner

  • Provides practical guidance on how to introduce, apply & adapt ITIL within an organization
  • Offers new practical techniques to make a difference in a workplace
  • Helps individuals leverage Continual Service Improvement (CSI) to maximize the benefits of ITIL & make a measurable impact

Examination Information

  • Prerequisites: ITIL Foundation
  • Multiple Choice, Scenario-based exam
  • Bloom’s Levels 2 to 4
  • 105 Minutes
  • 40 Questions

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.


Route to certification

There are two routes towards obtaining the ITIL Practitioner qualification - you can sit the exam at the end of a training course with an Accredited Training Organization, or study privately and then book the exam directly through PEOPLECERT.



Training Providers

Company NameCountry
30 Bird Media LLC United States
A2A INSTITUTE OF MANAGEMENT TRAINING AND CONSULTING SERVICES PVT. LTD India
AADS EDUCATION PVT LTD India
Academy Granit Russian Federation
Ahead Technology Canada
Ahead Technology France
Aim4knowledge Sweden
AULDHOUSE COMPUTER TRAINING LIMITED New Zealand
Bakkah Saudi Arabia
Bilginc Bilgisayar Egitim ve Danismanlik A.S. Turkey
BiTA Service Management Sweden
Certification Hub Mexico
CERTyou France
Compste Provide Ltd Kenya
Compste Provide Ltd Tanzania, United Republic Of
Compste Provide Ltd Uganda
Compste Provide Ltd Rwanda
Compste Provide Ltd Burundi
Compste Provide Ltd Sudan
Compste Provide Ltd Malawi
Compste Provide Ltd Zimbabwe
Compste Provide Ltd Ethiopia
Compste Provide Ltd Congo, The Democratic Republic Of The
Compste Provide Ltd Zambia
Compste Provide Ltd Ghana
Compste Provide Ltd Nigeria
Compste Provide Ltd Angola
Compste Provide Ltd Namibia
Conlea Sp. z o. o. Poland
DDLS Australia
Educore Ankara Turkey
Educore Istanbul Turkey
EDUCORE UK United Kingdom
EDUCORE USA United States
Egilia France
Egilia Belgique Belgium
Exentia Argentina
Exentia Uruguay
Exentia Paraguay
Exentia Bolivia
Exentia Chile
Exentia Colombia
Exentia Peru
Exentia Ecuador
Exentia Venezuela
Exentia Brazil
Exentia El Salvador
Exentia Guatemala
Exentia Costa Rica
Exentia Mexico
Exentia Panama
Exentia Nicaragua
Exentia Honduras
FGI Ltd United Kingdom
Fox IT United Kingdom
Glasspaper A.S. Norway
Global Knowledge UK United Kingdom
Global Lynx de Mexico SA de CV Mexico
Harmony Solutions LTD Kenya
HDAA Australia
I&T Solutions Colombia
iLEARN Italy
iLEARN Algeria
iLEARN Egypt
iLEARN Kenya
iLEARN Morocco
iLEARN Nigeria
iLEARN South Africa
iLEARN Tunisia
iLEARN India
iLEARN Indonesia
iLEARN Pakistan
iLEARN Philippines
iLEARN Saudi Arabia
iLEARN Australia
iLEARN Belgium
iLEARN Bulgaria
iLEARN France
iLEARN Germany
iLEARN Greece
iLEARN Ireland
iLEARN Luxembourg
iLEARN Malta
iLEARN Netherlands
iLEARN Poland
iLEARN Romania
iLEARN Switzerland
iLEARN United Kingdom
iLEARN Canada
iLEARN United States
iLEARN New Zealand
ILX Consulting JLT United Arab Emirates
ILX Group plc United Kingdom
ILX Group Pty Ltd Australia Australia
Impetus Consulting FZ-LLC United Arab Emirates
IMS Asia Sdn Bhd Malaysia
Infocenter Training Institute Kuwait
INFOLAB Greece
INFOTECH HELPLINE INDIA PVT LTD India
INNOVA BILISIM COZUMLERI A.S. Turkey
ITegypt Egypt
ITpreneurs Brazil Brazil
ITpreneurs Europe Netherlands
ITpreneurs Hong Kong Hong Kong
ITpreneurs India India
ITpreneurs Japan Japan
ITpreneurs Middle East United Arab Emirates
ITpreneurs Nordic ApS Denmark
ITpreneurs North America United States
ITSM Center d.o.o., Slovenia Slovenia
ITSM Consulting & Training Australia
ITSM Partner Consulting GmbH Austria
ITSM Technologies India
Kessel Pok Colombia
KNOWLEDGEHUT SOLUTIONS PVT. LTD. India
Knowledgehut Solutions PVT. LTD. United States
Knowledgehut Solutions PVT. LTD. Australia
KOENIG SOLUTIONS LIMITED India
Logitrain Australia
MANAGEMENT PLAZA (IPLAZZA N.V.) Belgium
MegaSoft IT Consulting & Training Egypt
Modal IT Training T/A New Horizons Newcastle United Kingdom
Moon International Pakistan
NEW HORIZONS BUCHAREST Romania
NEW HORIZONS BULGARIA Bulgaria
Olingo Consulting AB - Sweden Sweden
PEOPLE DEVELOPER INTERNATIONAL PTE LTD Singapore
PEOPLECERT Web Proctored Exams
Peopleteam Denmark
Phoenix TS United States
Pink Elephant Canada Canada
Pink Elephant Hong Kong Hong Kong
Pink Elephant Malaysia Malaysia
Pink Elephant Singapore Singapore
Pink Elephant USA United States
Pipeline Italy
Pipeline Courseware & Software Srl Italy
PRISKILLS KNOWLEDGE SOLUTIONS PVT. LTD. India
PYLCROW BRAZIL – Corporate and Training Services ( APNX GROUP) Brazil
PYLCROW CORPORATE AND TRAINING SERVICES LDA Portugal
Quanta Training Ltd United Kingdom
Sapience Consulting Pte Ltd Singapore
Sapience Consulting Pte Ltd Malaysia
Sapience Consulting Pte Ltd Thailand
Sapience Consulting Pte Ltd Indonesia
Sapience Consulting Pte Ltd Brunei Darussalam
Sapience Consulting Pte Ltd Philippines
Service Centrix LTD. Bulgaria
SERVIEW Germany
SKILLOGIC India
Sls Latam Mexico
SMCE (Service Management Center of Excellence) United Arab Emirates
SureSkills Ireland Ireland
The Lean IT Group United States
Thynk Ltd United Kingdom
Training Plus Institute W.L.L. Bahrain
UXC Consulting Australia
Vantage House Nigeria
Vcare Project Management PTY LTD Australia
VEDANG SOFTWARE India
Vinsys IT Services (I) Pvt. Ltd India
Warren Tree Sales Inc United States
XELLENTRO CONSULTING SERVICES LLP India
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