June 2013 – PEOPLECERT reached a 40% market share of the overall ITIL market in North America, in just three years of operations in the region. The number is expected to continue to grow in 2013, as some of the largest training and examination organizations join the examination institute’s global network.
‘Three years ago, we set out a goal of becoming the market leader in North America, a mature market which has worked with the same players for many years. To reach a 40% marketshare and become a leader in just three years is a great recognition for us, says Marios Molfetas, PEOPLECERT’s Marketing & Communications Manager.
‘This growth has been the result of an ongoing investment in designing a service that really differentiates us from other companies. As such, we focused on customised exam administration and delivery solutions that offer different options to our partners, based on their needs. We set up a truly personal and flexible service our partners can count on, that includes regional managers, a 24/7 customer support and operational teams dedicated to the region. We basically developed a round the clock service for our partners, so that they receive the support they need wherever they are based and no matter what the time zone they are in’, Molfetas adds.
‘Since the very beginning of our operations in North America, we have been listening to our partners and work hand in hand with them to discuss their needs so that we truly make a difference in the service they receive. And we are proud that three years on, this investment has proved to be the right one. We are grateful to our partners for their trust and thank them for helping us reach this goal!’, says Michael McLaughlin, Regional Manager for North America.