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PEOPLECERT endorses latest ITG Guide as a ‘must read’ for its ISO 20000 certification scheme

October 2012 – PEOPLECERT today announced the endorsement of one of the latest publications by IT Governance on ISO 20000 as a ‘recommended reading for candidates on the ISO 20000 certification ladder. The latest version of Implementing Service Quality based on ISO/IEC 20000: A Management Guide, written by Michael Kunas, whose first edition became a hot seller, will now add up to the list of recommended readings for the PEOPLECERT Professional Certifications in ISO 20000, and specifically for the Foundation and Professional levels.

ISO/IEC 20000 is the international IT Service Management standard that enables organizations to ensure their IT service management processes are aligned, both with the needs of the business and with international best practice. It helps organizations benchmark how they deliver managed services, measure service levels and assess their performance. It is broadly aligned with, and draws strongly on, ITIL®.

The PEOPLECERT Professional Certification in ISO 20000 fully matches current market needs and industry requirements, as it comes in alignment with the ISO 20000:2011 standard and is based on a modular scheme, with different levels available -Foundation, Professional, Auditor and Consultant-, depending on candidates’ experience, expertise and chosen career paths.

‘IPG’s updated book provides a step-by-step guide, with practical advice and recommendations, therefore it is an ideal match for the overall scheme, which is designed as simple, practical and straight forward as possible. The Foundation and Professional levels in particular are completely aligned to the book and as such, the title is today one of the ‘must read’ books for individuals applying for the ISO 20000 certification’, says Dimitris Nicolaides, PEOPLECERT’s Business Development Manager.

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With more than 3,000,000 exams to date, PEOPLECERT offers globally recognized certifications, such as ITIL®, ISO 20000 and ISO 27000 in over 19 languages, through flexible and secure examination systems. PEOPLECERT also offers a suite of online services that aim to further simplify the overall exam experience, including web proctored exams, online exam booking, e-certificate and online certificate verification. For more information please visit

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