The critical insights of a new annual study on IT Service Management Adoption and its impact on IT, by itSMF USA and Forrester Research will be presented at the Fusion 11 Conference on September 25 - 28, 2011 in Washington D.C., which is co-hosted by itSMF and HDI and is sponsored by key industry players, including PEOPLECERT Group.
The study will analyze current and future adoption of IT Service Management principles, including effective ITIL® practices in use amongst itSMF USA’s 8,000 members and will be conducted on an annual basis to allow for deeper trending and analysis in future years. ‘This study will help guide infrastructure and operations professionals in the changing Service Management environment through a better understanding of people, process and technology trends and best practices,’ said Glenn O’Donnell, Senior Analyst, serving Infrastructure & Operations professionals, Forrester Research.
The results of he study will be presented during Fusion 11 Conference (www.servicemanagementfusion.com), co-organized by itSMF USA and HDI, that brings together opinion leaders, industry setters and training organizations, to learn how they can leverage service management best practices and innovations to bring business value to their organization.
‘With this year’s theme of ‘Uniting the World of Service Management’, we are very excited about the opportunity to present these research findings to our conference attendees,” said Larry Killingsworth, national chairperson of the Fusion 11 Conference. ‘We believe that it will provide a wealth of information and insights that our conference attendees can put to use immediately.’
The study will address a range of current topics for IT today, including:
- The role of IT Service Management in bridging the gap between application and infrastructure teams
- The level of ITIL process adoption and their relationship to benefits realized
- The role of training and certification in adoption
- The effect of executive sponsorship level on both adoption and benefits realized
- The adoption and impact of ITIL v3.