Professionals Organisations Partners
Certifications IT Governance & Service Management

IT GOVERNANCE & SERVICE MANAGEMENT

Helping individuals and organisations optimise IT governance & service management to realise business change, transformation and growth. Our portfolio provides solutions according to your needs, with certifications ranging from ITIL®, to Lean IT, COBIT® 5 and more.

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ITIL

ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world.
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SDI

SDI® (Service Desk Institute) provides internationally recognised standards for service desk and IT support professionals which set out clear definitions for the key service desk roles and form the basis of Service Desk Analyst (SDA) and Service Desk Manager (SDM) qualifications.
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COBIT 5

COBIT® 5 (Control Objectives for Information and Related Technology) is a globally accepted framework for the governance and management of IT. It aligns business goals to IT processes and goals, providing tools, resources and guidance to achieve, identify and associate responsibilities of business and IT processes.

COBIT® 5 stimulates innovation in IT, bridging the gap between control requirements, technical issues and business risks.
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Lean IT

Lean IT certifications are offered by the Lean IT Association, a non-profit organisation founded by three Examination Institutes Training Organisations.
The goal of Lean IT is to continuously improve the value delivered by IT organisations to their customers and the professionalism of IT people.
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TRIM

The Rational IT Model™ (TRIM) is a reference model for the adoption of IT Service Management as a practice.

The model includes all the processes, roles, templates, and procedures needed to implement IT Service Management as a working and efficient production of IT services that provide value to the business.