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Certification Categories IT Governance & Service Management ITIL® ITIL 4 Specialist: Drive Stakeholder Value
ITIL® 4 Specialist: Drive Stakeholder Value
DSV covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners and focuses on the conversion of demand into value.
At a glance
What you will learn
Understanding Stakeholder Needs And Expectations
Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.
Customer Experience Management
Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.
Service Relationships
Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.
Value Co-creation
Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.
Service Level Management
Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.
Service Metrics And KPIs
Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.
Customer Journey Mapping
Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.
Service Improvement
Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.
Communication And Collaboration
Foster positive stakeholder relationships through effective communication and collaboration.
Qualify for In-Demand Jobs
DevOps Engineer
Enterprise Architect
IT Service Manager
IT Service Desk Analyst
Trusted by companies worldwide
ITIL is the world’s most widely used ITSM framework, which has been adopted by industry-leading brands around the world. Embrace its principles to unlock new career opportunities.
eLearning

Discover our ITIL 4 Specialist: Drive Stakeholder Value course
Interactive
Self-paced
Device-friendly
8-10 hour content
Mobile-optimised
Case studies
Practical exercises
Summary
Bite-Sized Learning Modules
Make the best of eLearning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & Engaging Content
Dive into an interactive environment filled with multimedia elements, quizzes, and activities that make your journey through the course thoroughly engaging and enriching.
Self-Directed Learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
Learn At Your Own Speed
Enjoy closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
Real-Time Progress Tracking
Stay on top of your learning with real-time progress tracking. Make the best of knowledge checks to ensure you grasp the material as you progress.
Real-World Case Study Approach
Take advantage of case studies that were integrated into the course to help you bridge theory and practice.
Structured Learning Checklist
Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
Embedded ITIL 4 Glossary
Access the official ITIL 4 glossary that was included into the course. This handy resource is a valuable tool for quick reference and to deepen your understanding of ITIL 4 terminology.
Seamless Canvas Integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.
Learning Resource Kit
Expertly Crafted Content
Course materials are created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.
01
Up-to-Date And Reliable
Rest assured, all your study materials are always current and in sync with the official exams.<br /><br /><br />
02
Convenient Access To Resources
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
03
Diverse Learning Resources
Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, official books and quick reference guides.
04
Engaging Introduction
Kickstart your learning journey with a welcome video featuring industry experts that will ignite your enthusiasm for what lies ahead on your certification path.
05
Exam
40 questions
Multiple choice
90 minutes
Closed book
(65%)
The exam is available in:
Chinese
English
French
German
Italian
Japanese
Polish
Portuguese (Brazil)
Spanish
Exam Essentials
Official eBook

This guide is a valuable exam preparation resource which will be your go-to reference for your work, further studies or professional development.

Interactive eLearning

Immerse yourself into our exciting interactive world and learn through quizzes and tests.
Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

Exam retakes

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the ITIL 4 Specialist: Drive Stakeholder Value Learner Resource Kit which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Keep your certification(s) current
Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the most of our complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.

A+ can be renewed.
20
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Purchase options

Features
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Best Value

For learners who prefer to prepare for exam success on their own.

US$839.00Incl. VAT

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Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

US$1169.00Incl. VAT

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Best Value

For self-paced learners seeking a comprehensive experience to build exam confidence.

US$1439.00Incl. VAT

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Certification official requirements
ITIL 4 Foundation
Training through an Accredited Training Organisation or official eLearning course