The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
Operational Support and Analysis (OSA) is one of the ITIL® Service Capability modules. It focuses on the practical application of OSA practices that enable event, incident, request, problem, access, technical, IT operations and application management.
Individuals and organisations get guidance on how to manage the everyday operation of IT services and gain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers.
OSA also covers aspects in regards to people, relationships, procedures and technology to ensure that the IT services provided are high quality and cost-effective and meet organisational needs.
The OSA certification can only be taken following an accredited training course.
Who is OSA for:
The Operational Support and Analysis qualification would be suitable for IT professionals, such as Configuration Managers, Availability Managers, System Software, Applications Support, IT Operations Managers, Network Control and Operation, Database Administrators, Problem Manager, Network Support. It is also relevant to individuals involved in the OSA processes and functions and need a deep understanding of how these can contribute to enhance the quality of IT service support within an organisation.