ITIL® Intermediate Planning, Protection and Optimization (PPO) focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.
Planning, Protection and Optimization (PPO) is one of the ITIL® Service Capability modules.
It focuses on the practical application of PPO practices to enable capacity, availability, IT service continuity, information security and demand management.
The module provides an understanding of the ITIL Service Design processes, ensuring that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics designed meet user needs and will require little further change once introduced.
The PPO certification can only be taken following an accredited training course.
Who is PPO for:
The PPO qualification would be suitable for IT professionals, such as Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support, IT Operations Managers, Network Control and Operation, Network Support, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers.