ITIL® Intermediate- Service Design

ITIL® Intermediate Service Design focuses on the design of IT services.

ITIL® Intermediate Service Design (SD) is one of five ITIL® Service Lifecycle modules. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that enables you to design services that meet the needs of the organisation or programme.

The design process is vital to the continued improvement and development of services within the IT lifecycle. This module will give you access to the techniques required to develop, manage and integrate service design into the IT Service management process.

It also introduces the purpose, principles and processes of service design and teaches you how to organize and implement this as part of overall service management, as well as providing guidance on technology-related activities and considerations. In addition, this module demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

The Service Design certification can only be taken following an accredited training course.

Who is ITIL® Intermediate Service Design for:

ITIL® Intermediate Service Design is suitable for IT professionals in positions such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager. It is also relevant to CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, and other IT professionals involved in the design of IT services

CUSTOMER REVIEWS

KEY BENEFITS

  • 1

    Leverage your skills

    Learn how to create and launch products and services that will meet the immediate and ongoing needs of organisations and programme.

  • 2

    Help align business with IT

    Get the knowledge to improve the alignment of IT with the overall business and user needs through good service design.

  • 3

    Deliver valuable service

    Get the holistic design requirements regarding people, processes, technology and governance to help you convert strategic objectives into IT service portfolios focused on value.

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • ITIL® Foundation Certificate in IT Service Management
  • Training through an Accredited Training Organisation

TAKE THE EXAM

  • AT YOUR LOCAL TRAINING CENTRE

    You may sit your exam at your local Training Centre which may offer better pricing options than direct bookings via PeopleCert.

  • ANYTIME, ANYPLACE

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    US$399.00
    Price for United States