ITIL® Intermediate - Service Offerings and Agreements

ITIL® Intermediate Service Offerings and Agreements (SOA) focuses on the practical application of SOA practices.

ITIL® Intermediate Service Offerings and Agreements (SOA) is one of the ITIL® Service Capability modules. It focuses on the practical application of SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.

SOA has been designed to help organisations and professionals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organisations and projects. It also provides guidance on how service offerings can be developed to support the needs of both the business and the user.

The SOA certification can only be taken following an accredited training course.

Who is SOA for:

The SOA qualification would be suitable for IT professionals in roles such as IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.

CUSTOMER REVIEWS

KEY BENEFITS

  • 1

    Get more valuable skills

    Equip yourself with a highly-demanded certification.

  • 2

    Learn SOA best practice

    Learn the best practice on to deliver services that meet business needs.

  • 3

    Provide reliable service

    Get valuable understanding of the five stages of the ITIL lifecycle and get guidance on how service offerings can be developed to support both business and user needs.

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • ITIL® Foundation Certificate in IT Service Management
  • Training through an Accredited Training Organisation

TAKE THE EXAM

  • AT YOUR LOCAL TRAINING CENTRE

    You may sit your exam at your local Training Centre which may offer better pricing options than direct bookings via PeopleCert.

  • ANYTIME, ANYPLACE

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    US$399.00
    Price for United States