ITIL® Practitioner

ITIL® Practitioner provides practical guidance on how to adopt and adapt ITIL®.

ITIL Practitioner has been developed with the aim to help organisations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:

  • Organisational Change Management
  • Communication
  • Measurement and Metrics

The ITIL Practitioner guidance follows 9 Guiding Principles

  • Focus on value
  • Design for Experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

 

Who is ITIL Practitioner for:

ITIL Practitioner is the next step for professional who have obtained the ITIL Foundation qualification and have already learned the basics of IT Service Management. Through ITIL Practitioner they will find out how adopt and adapt the ITIL framework within day-to-day situations and responsibilities.

CUSTOMER REVIEWS

KEY BENEFITS

  • 1

    Learn the ‘how to’

    Learn how to apply & adapt ITIL within an organisation

  • 2

    Make a difference

    Get equipped with new practical techniques to make a difference in your workplace

  • 3

    Leverage CSI

    Leverage Continual Service Improvement to maximize the benefits of ITIL & make a measurable impact

WHERE TO TRAIN

Exam INFO

PREREQUISITES
  • ITIL® Foundation Certificate in IT Service Management

TAKE THE EXAM

  • AT YOUR LOCAL TRAINING CENTRE

    You may sit your exam at your local Training Centre which may offer better pricing options than direct bookings via PeopleCert.

  • ANYTIME, ANYPLACE

    In as little as 4 hours from booking via PeopleCert Online Proctoring. 

    US$469.00
    Price for United States