This qualification is aimed at anyone working within a service provider organisation (internally or externally) who may require to have and demonstrate a solid knowledge and understanding of the ISO/IEC 20000 standard and its practical content.
PeopleCert’s ISO 20000 Professional level qualification is also the first step in achieving the Auditor or the Consultant level of certification, since after successfully passing the Professional level of this qualification an additional level of certification can be achieved depending on which supplemental certification is achieved (PeopleCert’s ISO 19011 or PeopleCert’s ISO 10019 plus a Personal Attributes Assessment Test).
It is recommended that candidates attempting this level of the certification possess fundamental knowledge of IT service management principles and processes. It is mandatory that candidates at this level of certification attend associated accredited training course and hold PeopleCert’s ISO 20000 Foundation level certificate, ITIL Foundation Certificate or other equivalent.
The certification can also cater for candidates seeking certification at a highly practical and not only theoretical level in regards to Service Management System implementation activities based on ISO/IEC 20000 and or candidates who need to prove not only their understanding of the subject but also their ability to practically apply ISO/IEC 20000 within their organisation.
