Objectives
Students who complete this course will have learned:
1. An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System
2. The key concepts and value of IT service management to IT service providers and their customers
3. How the ITIL guiding principles can help organizations adopt and adapt service management
4. The activities of the service value chain, and how they interconnect
5. The purpose and key terms of 15 ITIL practices and the 7 essential practices
6. How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
7. How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
