Professionals Organisations Partners
IT Governance & Service Management ITIL
Industry-recognized
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers’ first
choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
At a glance
What will you learn?
Service management concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service Value Chain
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
ITIL practices
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Service Level Agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
Unlock career opportunities
IT Specialist Application Development
IT Specialist Change Management
IT Operations Specialist
IT Development Manager
IT Service Operations Manager
IT Team Leader
Chief Digital Officer
IT Project Manager
Transformation Manager
IT Service Manager
Digital Product Manager
Trusted by companies worldwide
ITIL 4 knowledge and skills are in demand across a broad range of industries. Expertise opens doors to careers at leading companies worldwide.
eLearning
Discover our ITIL 4 Foundation course
Interactive
Self-paced
Device-friendly
9-hour content
Mobile-optimised
Case studies
Practical exercises
Summary
Bite-sized learning modules
Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes, and activities that make your journey through the course thoroughly engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
In-depth case studies
Benefit from a wealth of case studies that provide real-world context and practical knowledge. These case studies are designed to deepen your understanding and guide your learning.
Real-time progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
Structured learning checklist
Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
Embedded ITIL glossary
Access the official ITIL glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and deepening your understanding of ITIL terminology.
Seamless canvas integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.
Learning Resource Kit
Expertly Crafted Content
OTMs are created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive, and directly aligned with requirements.
01
Up-to-date and reliable
You can trust that all your study materials are always current and in sync with the official exams, guaranteed.
02
Accessible learning
OTMs are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
03
Diverse Learning Resources
Designed for self-directed independent study, OTMs offer resources to support a range of learning preferences, including workbooks for in-depth study, official books, and quick reference guides.
04
Exam
40 questions
Multiple choice
60 minutes
Closed book
(65%)
Available languages for the ITIL 4 Foundation exam
Chinese
Dutch
English
French
German
Italian
Japanese
Polish
Portuguese (Brazil)
Spanish
Thai
Exam essentials
Official eBook

Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development.

Learning Resource Kit

The Official Training Materials for ITIL 4 Foundation. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.

Interactive eLearning

Immerse yourself in a high level of interactivity, complete with quizzes and knowledge checks. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and informative.

Official Mock Exam

Directly from the designers of the exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.

Exam re-take

Enjoy the reassurance of a backup plan, which offers you a second chance to attempt the exam if your first try doesn’t meet your expectations.

Keep your certification(s) current
Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.

A+ can be renewed.
20
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Purchase options

Features
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Best Value

For learners who prefer to prepare for exam success on their own.

US$669.00Incl. VAT

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Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

US$999.00Incl. VAT

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Best Value

For self-paced learners seeking a comprehensive experience that builds confidence for the exam.

US$1299.00Incl. VAT

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