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IT Governance & Service Management ITIL ITIL® 4 Specialist Create, Deliver and Support
ITIL® 4 Specialist Create, Deliver and Support
CDS provides guidance on the cultural and team management aspects of product and service management, and an overview of the various tools and technologies that support service management.
At a glance
What will you learn?
Service Design and Development
Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
Service Delivery
Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
Service Support
Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
Service Performance Metrics
Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
Service Automation and Technology
Discover the role of automation and technology in service creation, delivery and support.
Culture and Collaboration
Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
Continuous Improvement
Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
Customer and User Experience
Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
ITIL 4 Principles
Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.
Popular among professionals who have advanced to roles such as:
IT Service Manager
Service Delivery Manager
IT Support Manager
Service Desk Manager
DevOps Engineer
IT service manager
Head of IT Operations
Head of IT
Chief Product Officer
Trusted by companies worldwide
ITIL 4 is a celebrated IT Service Management framework adopted by industry-leading brands around the world. Embrace its principles to unlock new career opportunities.
Key Features
A seamless learning experience
Interactive
Self-paced
Device-friendly
8-10 hours of content
Mobile-optimised
Case studies
Practical exercises
Summary
Bite-sized learning modules
Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
Learn at your own speed
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
Real-time progress tracking
Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
Real-world case study approach
Benefit from the use of real-world case studies that offer guidance on how to apply ITIL 4 to an entire project, from start to finish.
Structured learning checklist
Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
ITIL 4 Official Glossary
Access the official ITIL 4 glossary anytime, as it has been embedded into the course. This handy resource is a valuable tool for quick reference and to deepen your understanding of ITIL 4 terminology.
Seamless Canvas integration
Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.
Learning Resource Kit
Expertly Crafted Content
Course materials are created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.
01
Up-to-Date and Reliable
Rest assured, all your study materials are always current and in sync with the official exams, guaranteed.
02
Accessible Learning
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
03
Diverse Learning Resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study, official books and quick reference guides.
04
Engaging Introduction
Kickstart your learning journey with a welcome video featuring industry experts that will ignite your enthusiasm for what lies ahead on your certification path.
05
Exam
40 questions
Multiple choice
90 minutes
Closed book
(65%)
The exam is available in:
Chinese
English
French
German
Italian
Japanese
Polish
Portuguese (Brazil)
Spanish
Exam essentials
Official eBook

This guide is a valuable exam preparation resource, which will be your go to reference for your work, further studies or professional development.

Interactive eLearning

Immerse yourself in our exciting interactive world and learn through quizzes and tests.
Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

Exam retakes

Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.

Learning Resource Kit

Learn with the Official ITIL 4 Specialist: Create, Deliver and Support Training Materials which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

Keep your certification(s) current
Stay Up to Date with PeopleCert Membership

Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.

Make the Best of our Complete Product Suites

You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.

A+ can be renewed.
20
CPD points needed for renewal
Upgrade to PeopleCert Plus today to upskill, excel, and progress in your career.
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Purchase options

Features
Learning Resource Kit
Interactive eLearning
Auto-marked sample papers
Best Value

For learners who prefer to prepare for exam success on their own.

US$839.00Incl. VAT

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Best Value

For self-paced learners seeking an interactive experience to guide exam preparation.

US$1299.00Incl. VAT

Buy now
Best Value

For self-paced learners seeking a comprehensive experience that builds confidence for the exam.

US$1349.00Incl. VAT

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Certification requirements
ITIL 4 Foundation
Training through an Accredited Training Organisation or official eLearning course