The world’s most widely used IT Service Management framework

ITIL 4: supporting organizations on their journey to digital transformation

ITIL 4 has launched!

ITIL 4, the latest evolution of ITIL, is a community and industry-led initiative with contribution of experts around the globe from the wider IT industry. ITIL 4 builds on the strengths of ITIL to provide a tool that supports organizations in the era of digital transformation.

It encompasses emerging practices, such as Lean, Agile and DevOps and it will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.

ITIL 4 exams are exclusively available through PeopleCert.