The world’s most widely used IT Service Management framework

Learn how to introduce, apply & adapt ITIL® within an organisation

What is ITIL®

Developed by the Cabinet Office, ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 2,000,000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.

ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.

The ITIL® certification scheme provides a modular approach to the ITIL framework, and through its tiered structure, it provides candidates flexibility depending on the different disciplines and areas of ITIL they want to focus on. ITIL is currently evolving from ITIL v3 to ITIL 4 and you can find out more about each scheme and the transition journey below.

ITIL 4 benefits for professionals
  • Work across multiple methodologies and frameworks
  • Stay up-to-date with the most advanced ITSM framework
  • Use effective and timely communication to influence stakeholders at all levels
  • Upgrade your salary and improve your career prospects
  • Boost your CV with an internationally recognised professional certification that demonstrates a clear understanding of how to create and deliver services for the modern digital world
ITIL 4 benefits for organisations
  • Meet increasing customer and user demands
  • Increase speed to market and effectively measure service performance to gain efficiencies across the organisation
  • Align governance and business objectives, break down silos, and effectively cascade goals across teams
  • Mitigate risk and eliminate wasteful work
  • Improve employee satisfaction and attract top talent by utilising a best practice framework