ITIL® v3 (2011) Foundation

This level helps you understand the key elements, concepts and terminology of ITIL

ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

Who is ITIL Foundation for:

ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

NOTE: There is an official discontinuation date announced for ITILv3 Foundation in English as of 1 July 2021. After that date, only the ITIL 4 Foundation exam will be available in English.

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  • CERTIFICATION FAMILY ITIL®
  • CREATED BY AXELOS
  • LEVEL Foundation
  • RE-CERTIFICATION NO

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