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About Us
LanguageCert
PT
US
x
Choose your language
Português
Deutsch
English
Español
Français
Italiano
日本語
Polski
Português
中文
Select your Location
Estados Unidos
Afeganistão
África do Sul
Albânia
Alemanha
Alemanha
Andorra
Angola
Anguilla
Antártida
Antígua e Barbuda
Antilhas Neerlandesas
Arábia Saudita
Argélia
Argentina
Armênia
Aruba
Austrália
Áustria
Azerbaijão
Bahamas
Bahrein
Bangladesh
Barbados
Bélgica
Belize
Benin
Bermudas
Bolívia
Bonaire, Sint Eustatius e Saba
Bósnia e Herzegovina
Botsuana
Brasil
Brunei Darussalam
Bulgária
Burkina Faso
Burundi
Butão
Cabo Verde
Camarões
Camboja
Canadá
Catar
Cazaquistão
Chade
Chile
China
Chipre
Colômbia
Comores
Coreia, República da
Costa do Marfim
Costa Rica
Croácia
Curaçao
Djibuti
Dominica
Egito
El Salvador
Emirados Árabes Unidos
Equador
Eritreia
Eslováquia
Eslovênia
Espanha
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Estônia
Etiópia
Fiji
Filipinas
Finlândia
França
Gabão
Gâmbia
Gana
Geórgia
Geórgia do Sul e Ilhas Sandwich do Sul
Gibraltar
Granada
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Guadalupe
Guam
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Guiné
Guiné Equatorial
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Haiti
Holanda
Honduras
Hong Kong
Hungria
Iêmen
Ilha Bouvet
Ilha Christmas
Ilha de Man
Ilha Heard e Ilhas Mcdonald
Ilha Norfolk
Ilhas Åland
Ilhas Cayman
Ilhas Cocos (Keeling)
Ilhas Cook
Ilhas Falkland (Malvinas)
Ilhas Faroé
Ilhas Marianas Setentrionais
Ilhas Marshall
Ilhas Menores Distantes dos Estados Unidos
Ilhas Salomão
Ilhas Turcas e Caicos
Ilhas Virgens Americanas
Ilhas Virgens Britânicas
Índia
Indonésia
Iraque
Irlanda
Islândia
Israel
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Polinésia Francesa
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Quiribati
Reino Unido
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República do Congo
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Reunião
Romênia
Ruanda
Saara Ocidental
Samoa
Samoa Americana
San Marino
Santa Helena
Santa Lúcia
Santa Sé (Cidade do Vaticano)
São Bartolomeu
São Cristóvão e Nevis
São Pedro e Miquelão
São Tomé e Príncipe
São Vicente e Granadinas
Senegal
Serra Leoa
Sérvia
Seychelles
Singapura
Sint Maarten
Somália
Sri Lanka
Suazilândia
Sudão
Sudão do Sul
Suécia
Suíça
Suriname
Svalbard e Jan Mayen
Tailândia
Taiwan
Tajiquistão
Tanzânia, República Unida da
Território Britânico do Oceano Índico
Territórios Franceses do Sul
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Timor-Leste
Togo
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Tonga
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Certifications
IT Governance & Service Management
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ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world.
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ITIL 4 Foundation
Master the fundamentals of IT service management, now with comprehensive e-learning options.
Skills
Service Management
Incident management
Methods and tools
Price
US$680
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ITIL 4 Practitioner: Change Enablement
Learn how to optimise service and product modifications for maximum success.
Skills
Change enablement
Capability development
Performance improvement
Price
US$280
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ITIL 4 Practitioner: Continual Improvement
Learn how to adapt to the evolving business landscape by continuously improving products, services, and practices.
Skills
Design
Management
Programming
Price
US$280
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ITIL 4 Practitioner: Deployment Management
Acquire the expertise to transition every kind of new or modified component to live environments.
Skills
Deployment management
Capability development
Performance improvement
Price
US$280
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ITIL 4 Practitioner: Incident Management
Explore and understand the pivotal role of Incident Management practices in the service value chain.
Skills
Incident handling
Capability development
Performance improvement
Price
US$280
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ITIL 4 Practitioner: Information Security Management
Gain insights into the best practices for safeguarding critical information to ensure seamless business operations.
Skills
Design
Management
Programming
Price
US$280
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ITIL 4 Practitioner: IT Asset Management
Master the arts of planning and oversight for IT assets, optimising value, reducing cost, and mitigating risk.
Skills
Lifecycle management
Monitoring
Compliance
Price
US$280
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ITIL 4 Practitioner: Monitoring and Event Management
Cultivate the ability to monitor services methodically by recording, reporting, and promptly addressing events.
Skills
Availability improvement
Capability development
Performance improvement
Price
US$280
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ITIL 4 Practitioner: Problem Management
Understand the integral role of Problem Management and gain hands-on experience of key processes and activities.
Skills
Reduce losses and costs
Reduce technical debt
Fulfil service quality targets
Price
US$280
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ITIL 4 Practitioner: Relationship Management
Learn to foster robust tactical and strategic connections between your organisation and its stakeholders.
Skills
Design
Management
Programming
Price
US$280
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ITIL 4 Practitioner: Release Management
Become an expert in successfully managing the release of new and modified services.
Skills
Release management
Capability development
Performance improvement
Price
US$280
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ITIL 4 Practitioner: Service Configuration Management
Develop the capacity to communicate accurate and timely information about service configuration and support.
Skills
Configuration management
Risk Management
Performance improvement
Price
US$280
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ITIL 4 Practitioner: Service Desk
Develop skills to act as the go-to contact for both providers and users to enhance customer experience and satisfaction.
Skills
Performance improvement
Incident resolution
Effective communication
Price
US$280
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ITIL 4 Practitioner: Service level Management
Focus on clear objectives for service utility, warranty, and the overall service experience.
Skills
Design
Management
Programming
Price
US$280
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ITIL 4 Practitioner: Service Request Management
Master the art of efficiently managing requests and delivering high quality, user-friendly, effective service.
Skills
Capability development
Performance improvement
SLA fulfillment
Price
US$280
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ITIL 4 Practitioner: Supplier Management
Facilitate the delivery of quality products and services by learning to manage your organisation's suppliers.
Skills
Design
Management
Programming
Price
US$280
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ITIL 4 Specialist: Acquiring & Managing Cloud Services
Learn how cloud procurement and technology can harmonise with and bolster broader business strategy.
Skills
Cloud services
Cloud procurement
Risk Management
Price
US$765
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ITIL 4 Specialist: Business Relationship Management
Become an expert in building relationships between service providers, consumer organisations, and stakeholders.
Skills
Relationship management
Stakeholder management
Performance improvement
Price
US$865
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ITIL 4 Specialist: Collaborate, Assure and Improve
Learn to collaborate effectively, ensure quality, and drive improvement with this combo of five practices.
Skills
Design
Management
Programming
Price
US$865
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ITIL 4 Specialist: IT Asset Management
Promote responsible financial control and support decision making on the purchase, re-use, retirement and disposal of IT assets.
Skills
Asset Management
Automation
Performance improvement
Price
US$865
See Details
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ITIL 4 Specialist: Monitor, Support and Fulfil
This combo of five practices provides the skills to deliver effective support and monitor service performance.
Skills
Service value streams
Capability development
Performance improvement
Price
US$865
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ITIL 4 Specialist: Plan Implement and Control
Learn to plan, execute, and maintain effective IT service management with this combo of five practices.
Skills
Service value streams
Capability development
Performance improvement
Price
US$865
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ITIL 4 Specialist: Sustainability in Digital and IT
Explore strategies for tackling sustainability challenges in digital and IT strategies, operations, and tactics.
Skills
Sustainable product development
Cost benefit analysis
Opportunity identification
Price
US$765
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ITIL 4 Leader: Digital & IT Strategy
Discover how strategic decisions can benefit the design, delivery and support of services across an organisation.
Skills
Digital strategy
Stakeholder relationship management
Risk Management
Price
US$765
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ITIL 4 Specialist: Create, Deliver and Support
Enhance your skills in designing, delivering, and supporting digital products and services.
Skills
Practice improvement
Integrate new technologies
Value streams and workflows
Price
US$865
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ITIL 4 Strategist: Direct, Plan and Improve
Learn to align your IT team goals with organizational strategy. Excel in work planning and change management.
Skills
Strategic planning
Benefits management
Risk Management
Price
US$765
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ITIL 4 Specialist: Drive Stakeholder Value
Develop the skills to bolster stakeholder relationships and optimise performance by building value together.
Skills
Stakeholder management
Design thinking
User and customer experience
Price
US$765
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ITIL 4 Specialist: High-Velocity IT
Hone your ability to align service management practices with the rapid and dynamic nature of modern organisations.
Skills
Performance improvement
Service improvement
Lifecycle management
Price
US$765
See Details