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Certifications IT Governance & Service Management ITIL

ITIL
ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world.
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Certifications in ITIL 4
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ITIL 4 Practitioner: Change Enablement
Learn how to optimise service and product modifications for maximum success.
Skills
  • bullet-pointChange enablement
  • bullet-pointCapability development
  • bullet-pointPerformance improvement
Price
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US$280.00
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ITIL 4 Practitioner: Continual Improvement
Learn how to adapt to the evolving business landscape by continuously improving products, services, and practices.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
Price
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US$280.00
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ITIL 4 Practitioner: Deployment Management
Acquire the expertise to transition every kind of new or modified component to live environments.
Skills
  • bullet-pointDeployment management
  • bullet-pointCapability development
  • bullet-pointPerformance improvement
Price
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US$280.00
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ITIL 4 Practitioner: Incident Management
Explore and understand the pivotal role of Incident Management practices in the service value chain.
Skills
  • bullet-pointIncident handling
  • bullet-pointCapability development
  • bullet-pointPerformance improvement
Price
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US$280.00
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ITIL 4 Practitioner: Information Security Management
Gain insights into the best practices for safeguarding critical information to ensure seamless business operations.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
Price
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US$280.00
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ITIL 4 Practitioner: IT Asset Management
Master the arts of planning and oversight for IT assets, optimising value, reducing cost, and mitigating risk.
Skills
  • bullet-pointLifecycle management
  • bullet-pointMonitoring
  • bullet-pointCompliance
Price
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US$280.00
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ITIL 4 Practitioner: Monitoring and Event Management
Cultivate the ability to monitor services methodically by recording, reporting, and promptly addressing events.
Skills
  • bullet-pointAvailability improvement
  • bullet-pointCapability development
  • bullet-pointPerformance improvement
Price
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US$280.00
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ITIL 4 Practitioner: Problem Management
Understand the integral role of Problem Management and gain hands-on experience of key processes and activities.
Skills
  • bullet-pointReduce losses and costs
  • bullet-pointReduce technical debt
  • bullet-pointFulfil service quality targets
Price
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US$280.00
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ITIL 4 Practitioner: Relationship Management
Learn to foster robust tactical and strategic connections between your organisation and its stakeholders.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
Price
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US$280.00
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ITIL 4 Practitioner: Release Management
Become an expert in successfully managing the release of new and modified services.
Skills
  • bullet-pointRelease management
  • bullet-pointCapability development
  • bullet-pointPerformance improvement
Price
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US$280.00
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ITIL 4 Practitioner: Service Configuration Management
Develop the capacity to communicate accurate and timely information about service configuration and support.
Skills
  • bullet-pointConfiguration management
  • bullet-pointRisk Management
  • bullet-pointPerformance improvement
Price
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US$280.00
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ITIL 4 Practitioner: Service Desk
Develop skills to act as the go-to contact for both providers and users to enhance customer experience and satisfaction.
Skills
  • bullet-pointPerformance improvement
  • bullet-pointIncident resolution
  • bullet-pointEffective communication
Price
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US$280.00
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ITIL 4 Practitioner: Service level Management
Focus on clear objectives for service utility, warranty, and the overall service experience.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
Price
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US$280.00
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ITIL 4 Practitioner: Service Request Management
Master the art of efficiently managing requests and delivering high quality, user-friendly, effective service.
Skills
  • bullet-pointCapability development
  • bullet-pointPerformance improvement
  • bullet-pointSLA fulfillment
Price
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US$280.00
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ITIL 4 Practitioner: Supplier Management
Facilitate the delivery of quality products and services by learning to manage your organisation's suppliers.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
Price
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US$280.00
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ITIL 4 Specialist: Acquiring & Managing Cloud Services
Learn how cloud procurement and technology can harmonise with and bolster broader business strategy.
Skills
  • bullet-pointCloud services
  • bullet-pointCloud procurement
  • bullet-pointRisk Management
Price
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US$765.00
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ITIL 4 Specialist: Business Relationship Management
Become an expert in building relationships between service providers, consumer organisations, and stakeholders.
Skills
  • bullet-pointRelationship management
  • bullet-pointStakeholder management
  • bullet-pointPerformance improvement
Price
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US$865.00
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ITIL 4 Specialist: Collaborate, Assure and Improve
Learn to collaborate effectively, ensure quality, and drive improvement with this combo of five practices.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
Price
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US$839.00
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ITIL 4 Specialist: IT Asset Management
Promote responsible financial control and support decision making on the purchase, re-use, retirement and disposal of IT assets.
Skills
  • bullet-pointAsset Management
  • bullet-pointAutomation
  • bullet-pointPerformance improvement
Price
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US$865.00
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ITIL 4 Specialist: Monitor, Support and Fulfil
This combo of five practices provides the skills to deliver effective support and monitor service performance.
Skills
  • bullet-pointService value streams
  • bullet-pointCapability development
  • bullet-pointPerformance improvement
Price
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US$839.00
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ITIL 4 Specialist: Plan Implement and Control
Learn to plan, execute, and maintain effective IT service management with this combo of five practices.
Skills
  • bullet-pointService value streams
  • bullet-pointCapability development
  • bullet-pointPerformance improvement
Price
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US$839.00
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ITIL 4 Specialist: Sustainability in Digital and IT
Explore strategies for tackling sustainability challenges in digital and IT strategies, operations, and tactics.
Skills
  • bullet-pointSustainable product development
  • bullet-pointCost benefit analysis
  • bullet-pointOpportunity identification
Price
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US$765.00
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ITIL® 4 How to Implement
Specifically designed for ITSM tool vendors, it provides practical recommendations on how to scope, plan, manage and evaluate an ITSM implementation, collaborating with customers throughout the process.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
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ITIL® 4 Sales Professional
Specifically designed for ITSM tool vendors, it provides a basic knowledge of the key ITIL concepts, with a strong focus on the marketing and sales of ITIL-based solutions.
Skills
  • bullet-pointDesign
  • bullet-pointManagement
  • bullet-pointProgramming
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ITIL 4 Leader: Digital & IT Strategy
Discover how strategic decisions can benefit the design, delivery and support of services across an organisation.
Skills
  • bullet-pointDigital strategy
  • bullet-pointStakeholder relationship management
  • bullet-pointRisk Management
Price
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US$839.00
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ITIL 4 Specialist: Create, Deliver and Support
Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement.
Skills
  • bullet-pointPractice improvement
  • bullet-pointIntegrate new technologies
  • bullet-pointValue streams and workflows
Price
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US$839.00
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ITIL 4 Strategist: Direct, Plan and Improve
Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Skills
  • bullet-pointStrategic planning
  • bullet-pointBenefits management
  • bullet-pointRisk Management
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US$839.00
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ITIL 4 Specialist: Drive Stakeholder Value
Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation.
Skills
  • bullet-pointStakeholder management
  • bullet-pointDesign thinking
  • bullet-pointUser and customer experience
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US$839.00
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ITIL 4 Specialist: High-Velocity IT
Learn to adapt service management practices to the modern organisation's dynamic, high-velocity environment. Build resilient and adaptive systems within complex, highly automated and VUCA environments and improve service quality and speed.
Skills
  • bullet-pointPerformance improvement
  • bullet-pointService improvement
  • bullet-pointLifecycle management
Price
from
US$839.00
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