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Certified Agile Process Owner® (CAPO)

Certified Agile Process Owner® (CAPO) aims to provide individuals with an understanding of process owner responsibilities and how to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes, particularly in the context of Agile Service Management. During the course, participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

Who is the CAPO exam for

  • Process owners
  • Process managers
  • Employees and managers responsible for designing, reengineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for:
    • Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes
    • Maximizing the value of processess


  • Completion of an accredited course

Exam Details

Number of questions: 40 multiple choice questions
Pass mark: 65% (26 out of 40)
Open book/notes: no
Exam duration: 60 minutes (75 minutes if English is not a candidate’s native tongue)


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