These Terms of Service (“Terms”) apply to:
• use of websites and associated online services (together “Online Services”) operated by companies in the PeopleCert group (together “PeopleCert” or “we”); and
• sales of books and other physical products via the Online Services.
Additional terms may apply to specific PeopleCert services, including the Service-Specific Terms below and other terms that are communicated to you.
These Terms do not apply to services and transactions of PeopleCert Partners under a partner agreement, for which the terms and conditions therein are applicable.
This Policy describes how companies in the PeopleCert Group (together “PeopleCert” or “we”) collect and process data which identify individuals (“Personal Data”) who are customers and other users of our services (“Users”, “you”), and your associated rights.
This Policy applies to PeopleCert products and services, including websites operated by PeopleCert.
Your privacy is extremely important to us, and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services.
This Cookies Policy (the “Policy”) is applicable for the following websites created and operated by the PeopleCert Group (“PeopleCert”, “we”, “us”, “our”): peoplecert.org, itil.com, languagecert.org, selt.languagecert.org as well as any other current or future websites created and owned by PeopleCert that use similar functionalities and are not yet mentioned herein.
To ensure the smooth operation of these websites, we sometimes place cookies on your device to improve your browsing experience. Cookies can also be placed for other reasons, as explained in this Policy.
This Policy is a legally binding agreement between you and PeopleCert. Below it is explained what cookies are, what data they collect, how this information is used and how you can exercise your rights to withdraw your consent for non-essential cookies.
For further details on how PeopleCert collects, uses and manages your personal data, please refer to this website’s Privacy Policy.
This document sets out our complaints policy and procedure and is written for our:
• Accredited/Approved Organisations (AOs), our partners;
• trainees on courses at one of our partners;
• candidates in our PeopleCert business and IT exams; and
• all interested parties who receive a direct or indirect service from us related to our business and IT qualifications.
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
• PeopleCert partners;
• the exams and associated services offered by PeopleCert.
We have written this policy for our customers:
• our accredited organisations (AOs) who deliver courses leading to a PeopleCert certification;
• candidates who have enrolled on or taken a course and/or exam leading to a PeopleCert certification;
• candidates who plan to take, or have taken, an exam leading to a PeopleCert certification and who have organised this exam independently.
This policy outlines the process to follow when you submit an appeal to us, and the process we follow when responding to your appeal.
Our staff also follow this policy so that we manage all appeals fairly and consistently.
If you wish to appeal, please download one of the forms below depending on your location, fill it in, and send it to customerservice@peoplecert.org.
If you are located:
• anywhere except Turkey, please download this form.
• in Turkey, please download this form.
This policy applies to PeopleCert’s customers, including our accredited organisations (AOs) and candidates who are delivering or registered in PeopleCert approved certifications and who are involved in suspected or actual malpractice or maladministration.
It is also for use by our staff to ensure they deal with malpractice and maladministration investigations in a consistent manner. It sets out the steps AOs, candidates or other stakeholders must follow when reporting suspected or actual cases of malpractice or maladministration and our responsibilities in dealing with such cases.
It also sets out the steps we will follow when reviewing the cases.
This policy is for our:
• candidates who have registered for a PeopleCert business and IT qualification and who will take an online examination with us;
• staff who respond to all requests for reasonable adjustments for our business and IT examinations;
• partners who are supporting candidates with their reasonable adjustment application;
• Accredited Training Organisations (partners) who are delivering paper-based PeopleCert business and IT examinations as a formally agreed exception
If you wish to apply for a reasonable adjustment, please download the form, fill it in, and send it to customerservice@peoplecert.org.
This policy is for candidates who have taken a PeopleCert examination. It is also for use by our staff to ensure they deal with all special consideration requests in a consistent manner.
This policy outlines:
• our arrangements for special considerations and how candidates qualify;
• what special considerations will be given to candidates.
If you wish to apply for special consideration, please download the form, fill it in, and send it to customerservice@peoplecert.org.
The purpose of this policy is to create and consolidate a work environment that respects, promotes, and guarantees the human dignity and the right of every person to a world of work without violence and harassment.
The Company declares that it recognizes and respects the right of every employee in a work environment without violence and harassment and ultimately, declares, its zero tolerance for any form of violence and harassment in the workplace.
This Supplier Code of Conduct outlines the minimum standards expected from all suppliers, contractors, consultants, subcontractors and other third parties (“Suppliers”) who provide goods or services to PeopleCert.
This Code applies throughout the entire Procurement Lifecycle, including, without limitation, from onboarding and contracting to delivery, performance, monitoring, renewal and any ongoing supplier engagement with PeopleCert.
PEOPLECERT GROUP
Mailing Address:
PeopleCert International Limited
Themistokli Dervi 40
1066 Nicosia
Cyprus
Registration number: HE 160322
Phone:
+30 210 3729100
E-mail:
Board of Management:
The PeopleCert Group is managed by the Board of Directors of its parent company.
The PeopleCert Group is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Download the terms