IT Service Desk Technician

Unlock your potential

IT Service Desk Technicians are essential to providing first-line support to resolve IT-related issues. They act as the initial contact point for users experiencing technical problems, offering solutions and ensuring smooth operation of IT systems.

IT Service Desk Technicians can advance to senior technician roles, specialise in specific support areas, or move into network administration, system administration, or IT project management. This role provides a solid foundation in IT and customer service, and a diverse range of IT career paths.

The Key Tasks Of An IT Service Desk Technician
Essential Skills for an IT Service Desk Technician

Begin Today!

Start upskilling with ITIL Foundation, the basic module that will offer you the skills and knowledge you need.