IT Service Manager

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IT Service Managers are responsible for overseeing the delivery of IT services, ensuring they meet the organisation's needs and standards. They play a crucial role in managing IT service processes, people, and technologies to deliver efficient and reliable IT support.

IT Service Managers enjoy a wide array of career opportunities. They can progress to senior management roles, such as Head of IT Services or Chief Information Officer (CIO). Their expertise in IT service management and project management also equips them for consultancy roles in IT service strategy.

The Key Tasks Of An IT Service Manager
Essential Skills for an IT Service Manager

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Start upskilling with ITIL Foundation, the basic module that will offer you the skills and knowledge you need.