(i) ISO copy of the standard for this certification/examination
ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services. Switzerland, ISO, 2005.
(ii) ISO 9000:2005, Quality management systems — Fundamentals and vocabulary. Switzerland, ISO, 2005.
(iii) ISO 9001:2008, Quality management systems – Requirements. Switzerland, ISO, 2008.
(iv) ISO 9004. Quality management systems – Guidelines for performance improvements. Switzerland, ISO.
(v) ISO 10002. Quality management — Customer satisfaction — Guidelines for complaints handling in organizations Switzerland, ISO.
(vi) ISO 10005. Quality management systems — Guidelines for quality plans. Switzerland, ISO.
(vii) ISO 10006. Quality management systems — Guidelines for quality management in projects. Switzerland, ISO.
(vii) ISO 10007. Quality management systems — Guidelines for configuration management. Switzerland, ISO.
(ix) ISO 10012. Measurement management systems — Requirements for measurement processes and measuring equipment. Switzerland, ISO.
(x) ISO/TR 10013. Guidelines for quality management system documentation. Switzerland, ISO.
(xi) ISO/TR 10014. Guidelines for managing the economics of quality. Switzerland, ISO.
(xii) ISO 10015. Quality management — Guidelines for training. Switzerland, ISO.
(xiii) ISO/TR 10017. Guidance on statistical techniques for ISO 9001:2000. Switzerland, ISO.
(xiv) ISO 19011. Guidelines for quality and/or environmental management systems auditing. Switzerland, ISO, 2011.
(xv) ISO/IEC Guide 62. General requirements for bodies operating assessment and certification/registration of quality systems.
(xvi) ISO 9000, Introduction and Support Package (obtainable from the official ISO/TC 176 website http://isotc176sc2.elysium-ltd.net and http://www.iso.org).