Language:
Search:

Recommended Reading for ISO 20000

 

ISO 20000 Foundation

(i) ISO/IEC copy of the standard for this certification/examination

ISO/IEC 20000-1:2005(E) Part 1: Specification. Switzerland, ISO, 2005.

ISO/IEC 20000-2:2005(E) Part 2: Code of Practice. Switzerland, ISO, 2005.

ISO/IEC 20000-1:2011 Part 1: Specification. Switzerland, ISO, 2011

ISO/IEC 20000-2:2012 Part 2: Code of Practice. Switzerland, ISO, 2011

ISO/IEC TR 20000-3:2009 Part 3: Guidance on Scope Definition and Applicability of ISO 2000-1. Switzerland, ISO, 2011

(ii) Leo van Selm (2008). ISO/IEC 20000 An Introduction. The Netherlands, Van Haren Publishing. (ISBN: 9 789 08753 0815).

(iii) Jan van Bon and Marianne Nugteren, editors (2006). ISO20000: A Pocket Guide. The Netherlands, Van Haren Publishing.

(iv) Kunas, Michael (2011). Implementing Service Quality based on ISO/IEC 20000. IT Governance Publishing. (ISBN: 9781849281928).

(v) Jenny Dugmore and Shirley Lacy (2011). Introduction to the ISO/IEC 20000 Series: IT Service Management. BSI (ISBN: 9780580728464).

(vi) Ivanka Menken and Gerard Blokdijk (2008). ISO/IEC 20000 Foundation Complete Certification Kit. The Art of Service (ISBN: 978-1921523700).

(vii) David Clifford (2001). ISO/IEC 20000. An introduction to the global standard for service management. Second edition. UK: IT Governance Publishing.

 

ISO 20000 Professional 

(i) ISO/IEC copy of the standard for this certification/examination

ISO/IEC 20000-1:2005(E) Part 1: Specification. Switzerland, ISO, 2005.

ISO/IEC 20000-2:2005(E) Part 2: Code of Practice. Switzerland, ISO, 2005

ISO/IEC 20000-1:2011(E) Part 1: Specification. Switzerland, ISO, 2011

ISO/IEC 20000-2:2011(E) Part 2: Code of Practice. Switzerland, ISO, 2011

(ii) Leo van Selm (2008). ISO/IEC 20000 An Introduction. The Netherlands, Van Haren Publishing. (ISBN: 9 789 08753 0815).

(iii) Jan van Bon and Marianne Nugteren, editors (2006). ISO20000: A Pocket Guide. The Netherlands, Van Haren Publishing.

(iv) Kunas, Michael (2011). Implementing Service Quality based on ISO/IEC 20000. IT Governance Publishing. (ISBN: 9781849281928).

(v) Jenny Dugmore and Shirley Lacy (2011). Introduction to the ISO/IEC 20000 Series: IT Service Management. BSI (ISBN: 9780580728464).

(vi) Ivanka Menken and Gerard Blokdijk (2008). ISO/IEC 20000 Foundation Complete Certification Kit. The Art of Service (ISBN: 978-1921523700).

(vii) David Clifford (2001). ISO/IEC 20000. An introduction to the global standard for service management. Second edition. UK: IT Governance Publishing.