Certified Agile Service Manager

Adopting DevOps and an agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organisations fully embracing DevOps and agile practices see a higher rate of revenue and profit growth and are more likely than their mainstream counterparts to grow their businesses at a faster rate.

With Certified Agile Service Manager, you will learn about:

• What it means to “be agile”
• The Agile Manifesto, its core values, and principles
• Adapting Agile thinking and values into service management
• Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
• Scrum roles, artifacts, and events as it applies to processes
• The two aspects of Agile Service Management
• Agile Process Improvement and Agile Process Engineering

Benefits for Organisations

• Faster time to market
• Higher product quality
• Reduced risks
• Faster ROI
• Higher customer satisfaction

Benefits for Individuals

• Respond to changing business requirements with agility
• Smaller, faster implementation
• Enhanced workflow
• Shortened and amplify feedback loops
• Continuous improvement and learning

Get additional services to help you succeed with your exam:

Your second chance at certification, at an affordable price
Take² gives you a second chance at retaking this examination, at a fixed, attractive price.

Discover Take²