What is PLMS?
PLMS (PeopleCert Learning Management System) is the new PeopleCert platform for course management and delivery, replacing Canvas for supported operations.
Why did we move away from Canvas?
PLMS provides a more unified PeopleCert experience and a platform that can continue to evolve in line with your needs.
Is Canvas still available?
PLMS is now the primary platform for course delivery and management. Canvas is no longer used as part of normal operations.
How do I access PLMS?
PLMS can be accessed through the apps menu after signing in to your PeopleCert account using your existing credentials.
Do I need a new account?
No. Your existing credentials remain valid.
Where can I find my courses?
Your courses are available in the “Courses” section of PLMS. Additional PeopleCert-managed content is available through Commons.
Which of my courses are available within PLMS?
Instructor-led courses with at least one enrolment are available within PLMS.
What course elements are available?
The following elements are available:
What was not available automatically?
The following items were not migrated automatically from Canvas:
What should I do if I use SCORM content or external tools?
These items must be uploaded manually or shared with PeopleCert for bulk handling, where applicable.
What if some of my courses or updates are missing?
If you believe any relevant courses or updates are missing in PLMS, please contact Support or your PeopleCert point of contact for assistance.
Are there any differences compared to Canvas?
Yes. Some content types are represented differently in PLMS. Discussions and discussion-based assignments are presented as Pages, while quiz-based assignments are presented as Quizzes.
Are existing learner enrollments still available?
Yes. Existing learner enrollments for supported courses are available in PLMS.
Are existing trainer assignments still available?
Yes. Existing trainer assignments for migrated instructor-led courses are available in PLMS.
Are all assignment types supported?
No. Some assignment types are currently not available in PLMS.
Is the PLMS interface available in multiple languages?
At the moment, the PLMS interface is available in English only.
Has the voucher connection and learner invitation process changed?
No. The overall process for connecting voucher codes to courses and inviting learners remains aligned with the existing operational flow through Passport and PLMS.
Can trainers still access trainer-only material?
Yes. Trainer-specific visibility and permissions continue to be supported in PLMS.
Are historical learner progress and grades available in PLMS?
No. Historical learner progress and grades from Canvas are not available in PLMS.
What is the impact on learners?
Historical progress and grading information from Canvas will are not available in PLMS.
Will learners need to restart their courses?
No. Learners can continue accessing course content as needed. However, historical progress and grades are not available.
Where can I get help or report technical issues?
For platform support or technical issues, please contact the PeopleCert support channels.
Will PLMS continue evolving?
Yes. PLMS will continue evolving based on your needs and feedback.
Separate memberships will be created to better address the needs of each product family in terms of content discovery. Commercial policies for the future are yet to be decided.
As part of our ongoing review of the PRINCE2 portfolio and direction we are taking to elevate it as a framework means that we are interested in promoting use of PRINCE2 beyond just the exams. We want to support professioanls and organisations to be effective using our best practice that translates into discernible results so we we are definitely exploring ideas for adding to our roadmap contentn that is supporive of adoption.
Maintenance updates to the Danish version of PRINCE2 Project Management are currently in progress. The localisation team aims to release the updated version to Partners in December
Terminology changes in PRINCE2 are not made frequently, especially those that impact the syllabus or exams. However, we are committed to continuous improvement and regularly review community feedback and suggestions.
Any planned updates are communicated through our roadmap presentations and are documented in a change log, which is available in the Canvas LMS alongside the Official Training Materials. If you need help locating the change log, please reach out to our support team for assistance
PeopleCert has established a dedicated Product Management team and Sales lead focused on the IASSC portfolio. This team will be focused on supporting the growth and evolution of the business.
PeopleCert would like to emphasize that we remain fully committed to IASSC Lean Six Sigma and believe strongly in its value. Greater investment and attention will be dedicated to this area moving forward.
Partners who wish to support translations can e-mail customerservice@peoplecert.org with the language and the portfolio, that they can support. This contact will be passed on to our Localisations team and they will contact you, when and as needed.
To further support our portfolios, please also check our Ambassadors programme.
Currently there is no confirmed roadmap for DEVOPS INSTITUTE eLearning modules however, we are actively exploring the possibility.
If you identify a strong business case or market opportunity for eLearning in this area, we would appreciate your input
Currently, there is no ITIL AI Governance certification available. However, we’re exploring options for future offerings and will keep you informed
We are continuously reviewing our portfolio to ensure it remains relevant and aligned with evolving industry needs. At present, our roadmap is focused on updating and expanding the core PRINCE2 portfolio.
While there are no immediate plans for AI-powered, role-based certifications, PeopleCert remains committed to supporting AI literacy. A recent example is the AI Unlocked course, available through our Membership Plus platform, which partners are welcome to explore and resell as part of their offering.
For the core languages, updates for the exams are being prioritised for this year and we expect the full stack of assets to be ready for release in Q1.
The updated materials are live on Canvas and in the partners area for DevOps Foundation and SRE Foundation.
The eLearning prices for partners can be found in the partners pricelist. There is also some additional information on the PRINCE2 eLearning in this article.
Please note you need to be logged into the Partners Area to be able to view the article.
With the ITIL v3 certification holder promotion partners will be able to bundle a combination of vouchers so (for example) you could provide an ITIL 4 FDN eLearning voucher for a candidate to support upskilling prior to attending a higher level course.
While ITIL 4 Foundation is no longer mandatory, we strongly encourage learners to take advantage of the limited time offer, go through the course and take the exam to ensure they are better prepared for the higher-level certifications and achieve the best outcomes. This is why ITIL v3 certification holders can receive a complimentary ITIL 4 Foundation voucher with the purchase of any ITIL 4 higher-level module voucher until the end of year.
Yes, the change in pre-requisite does enable a candidate with ITIL v3 Foundation to proceed directly to the Managing Professional modules.
Yes, to confirm, we will be retiring MoV and Scrum as qualifications. We will be communicating more details around specific transition/retirement dates very soon.
A high level agenda is shared with the invitation, we will review whether more detail on the topics to be covered can be included in this agenda.
Yes, we will be completing a gradual rebrand of all of our assets. However, it is important to note that for sustainability reasons we will not be destroying stock of Official Books or other printed content assets.
The main three renewal routes are, of course, available to trainers:
• Collect and log CPD points as an active PeopleCert Plus member
• Take further courses and certifications
• Retake the same exam again
In addition to this the trainer renewal route uses voucher purchase data as a measure of course delivery. If a trainer is allocated 16 or more vouchers in a year for one certification, it will fulfill the delivery requirement for that certification (we're estimating an average of 8 attendees per course, hence 16 vouchers equate to two courses). Fulfilling this yearly delivery prerequisite will extend the renewal date by one year from the current date.
At the end of June 2023 the team ran a report for 2022 vouchers and extended the certifications of qualifying trainers by 1 year from their current renew by date. For future years the report will be run by end of January for the previous year (so the report was run at the end of January 2024 for the year 2023).
The difference between the two voucher types are the different elements that are bundled together. The eLearning+ package is an enhanced bundle which is perfect for learners that wish to have the additional security of mock exams and Take2.
More information can be found in the partners' area: https://www.peoplecert.org/Partners/support/Articles/ITIL-Official-eLearning-Enter-New-Training-Opportunities
You can log into the partners area via our website. Please go to the Partner tab at the top of the PeopleCert.org home page. Log in using your PeopleCert credentials. You will find the marketing materials in this link: https://www.peoplecert.org/Partners/support
If you are registered as an ATO with us, you will be automatically added to the newsletter mailing list.
Awarenesss courses are intented to be approximately 30 minutes of chunked video content focused on the key concepts and value of ITIL / PRINCE2 to encourage uptake. Access and use is intended to be free for all accredited partners
Overview courses (currently under review) are intended to be approximately 4 hours of instructor-led Official Training Materials with no exam. They are intended to be delivered as public or customised in-house courses, to promote how ITIL service management / PRINCE2 project management concepts can aid individuals and organizations.
We are taking a phased approach to the launch of Web-Based Exam Driver as follows:
29 January 2024 | Candidate Guide available in partner area
Week 1 | Launches only for B2C in Europe and UK for ITIL and PRINCE2
Week 2 | Open for ATOs in Europe and UK for all products
Week 3 | Addition of India for all products
Week 4 | Open for all partners globally for all products
29 February 2024 | fully rolled-out
Accrediting a training partner to sell and promote an entire product line when they have one product accredited have the following advantages:
Increased Product Line Exposure: Allowing ATOs to promote and sell an entire product familiy, even with just one accredited product, can broaden their offerings. This means they can cater to a wider range of customer needs, potentially increasing their revenue streams.
Diversification of Training Offerings: ATOs can provide diverse training solutions, showcasing their expertise in multiple related products. This diversification can attract a more extensive customer base looking for comprehensive training solutions.
Stronger Customer Relationships: Offering a complete product line can help ATOs build stronger and more long-lasting relationships with customers. Customers who require training on multiple products may prefer working with a single provider for the sake of convenience.
Competitive Advantage: ATOs that offer a broader spectrum of accredited training can gain a competitive edge in the market. They can position themselves as a one-stop-shop for training needs related to the product line.
It is up to our partners to decide how many of these certifications to offer and how quickly but our instructor-led Official Training materials have been developed to enable faster adoption.
Both course types are designed as introductory courses which should ultimately create demand and drive adoption of our best practice. The Awareness courses are a series of short videos that introduce service management and project management and the value that ITIL and PRINCE2 can bring.
The Overview courses are Official Training Material for a 4-hour course without an exam. They cover the essentials of ITIL or PRINCE2 and provide a great first step into understanding the individual and business benefits these best practices can deliver. Partner customisation will be permitted.
The 31st December 2023 is the last voucher sales of PC DevOps Products. We then move exclusively to DevOps Institute DevOps products from the 1st January 2024. Training materials for our DevOps Institute DevOps products will continue to be available on Canvas as per current practice.
We are currently refining our 2024 roadmap, including translations for DevOps certifications. Expect further announcements shortly.
As per our announcement for all certification products, there will be no price increases for our DevOps certifications in 2024.
There will be two separate Overview courses:
1. ITIL® 4 Overview
2. PRINCE2® 7 Overview
Partner customisation within set parameters will also be permitted.
The presentation showed what the different elements of the bundles comprised. eLearning comes with access to the Official eBook and the exam. eLearning is suitable for learners who prefer to study at their own pace but require engagement in the form of an interactive eLearning experience. It offers a completely digital experience.
eLearning+: Comprises everything from the eLearning bundle and adds the following elements: Take2, Official Mock Exam, and the OTMs Learner Kit. This bundle is most suited to learners who prefer to study at their own pace but require engagement in the form of an interactive eLearning experience. These learners also seek the reassurance of exam success provided by the Mock Exam and Take2 offerings. Learners also benefit from downloadable assets to help with offline revision. This means that if they take longer than 6 months to complete their exam, they still have materials to review and prepare with.
Accrediting a training partner to sell and promote an entire product line when they have one product accredited have the following advantages:
Increased Product Line Exposure: Allowing ATOs to promote and sell an entire product familiy, even with just one accredited product, can broaden their offerings. This means they can cater to a wider range of customer needs, potentially increasing their revenue streams.
Diversification of Training Offerings: ATOs can provide diverse training solutions, showcasing their expertise in multiple related products. This diversification can attract a more extensive customer base looking for comprehensive training solutions.
Stronger Customer Relationships: Offering a complete product line can help ATOs build stronger and more long-lasting relationships with customers. Customers who require training on multiple products may prefer working with a single provider for the sake of convenience.
Competitive Advantage: ATOs that offer a broader spectrum of accredited training can gain a competitive edge in the market. They can position themselves as a one-stop-shop for training needs related to the product line.
Candidates who have achieved PRINCE2 6th Edition Foundation or Practitioner certification are eligible to advance directly to PRINCE2® 7 Practitioner.
However, due to the introduction of exciting new content areas, as well as changes to terminology, individuals certified in PRINCE2 6th Edition would still benefit from beginning at the PRINCE2® 7 Foundation level. This would allow them to refresh their knowledge of the method and familiarise themselves with exciting new topics in PRINCE2, such as people management, digital transformation, and data management.
To deliver the ITIL 4 Specialist: Monitor, Support and Fulfil or the ITIL 4 Specialist: Plan, Implement and Control training, a trainer must:
EITHER hold the relevant certificate with a pass mark of 51 out of 60 marks;
OR achieve all 5 individual practitioner certificates under the relvant module with the required pass mark of 17 out of 20 marks for each individual
practice.
Candidate consent is required for the KYC/Biometrics process and is in accordance with our Privacy Policy.
Please complete all rebrand activities by January 31st. This includes updates to websites, email signatures, and other materials.
You can take a staggered approach to the rebrand before this date to suit your business needs.
No, the rebranding does not affect the current accreditation structure. Accreditation will remain at the individual certification level.
Once accredited for any PeopleCert product, ATOs are authorized to promote and sell all products within that portfolio.This enables rapid market entry, supporting accredited ATOs in promoting products and accelerating sales immediately.
Partner badges will also be issued at Portfolio Brand level only.
The new Discount Scheme is modelled in a similar manner as the previous scheme. Customers need to achieve 10% growth versus last year’s exam volume. Year-on-year growth is calculated by comparing like-to-like, 6-month periods (January - June and July - December). A partner for example, will be eligible for the volume discount scheme in June 2022 if their sales volume for January to June 2022 are 10% higher than the January to June period in 2021. This target can be achieved through all Business and IT products in the portfolio and can be supported through marketing co-funding (upon request).
To understand what discounts you are eligible for, please speak to your PeopleCert Business Development Manager.
We reviewed our entire commercial model in a bid to remove competitive disadvantages, and create a more level playing field in what is now, an online global marketplace. Our intent is to remove some of the complexities and barriers to entry within our industry and make it easier and faster for training organisations to collaborate with a single supplier.
We have aligned regional pricing by adjusting FX and we have simplified the model by reducing the regions from 5 to 3. This way, unfair competition will be better addressed and we expect less discrepancy per region when offering certification solutions. We are also combining the exam and the core guidance in addition to the optional courseware, along with an online proctored exam as standard. This means that the overall price is increasing, but so too is the value of each complete solution purchase.
One of the most important benefits online proctored exams offers is improved exam content security. By going paperless, we support sustainability as a core value, and we standardise the candidate exam experience which safeguards the value of the exam.
There has been steep rise in the demand for online proctored exams versus paper-based ones (demand in UK and US reached 95%). While demand may have become more obvious due to Covid restrictions, (it seems to have since stabilised), the fact remains that the rising trend towards online exam delivery commenced prior to the pandemic.
As of 1 February 2022, our B&IT exams will not be offered in paper form. Exceptions will be available upon request.
A bundled offering that includes the Core Guidance allows us to position the official book as a single point of reference for learners. This is a standard and universal practice in several forms of education (ie universities). We aim certified individuals to positively impact their company, team, role, responsibilities and their performance following their learning experience and having a substantial key guide for this is essential. Also, our alignment of a digital-first model for customers is a more sustainable approach to delivering PeopleCert services.
Yes, from 1 January 2022 onwards, hard copy books will be available for purchase through PeopleCert, independent of the voucher.
Yes, learners will continue to be able to sit for the open book online exams according to our current policy.
There will be a significant investment in localisation as we appreciate the importance it has on optimising and standardising the customer experience. A specific localisation plan is being created and updates will be available shortly.
The online proctoring platform will be available through Microsoft Store. This means that there should not be any security restrictions that could affect the ExamShield experience as they will be downloading it from a widely trusted source. This is just a first step of many towards an improved and optimized ExamShield performance.
As always, our Customer Service team is always on hand to assist candidates 24/7/365.
Information about ExamShield, how it works, and what is needed to apply it within a corporate environment is available to view in the Partners’ Support Area.
Partners can use their stock of print books after the February 1st date. As print books are an optional purchase, partners will be able to reorder through PeopleCert.
Yes, partners will have a margin on books and all other services, as they do already.
ATOs proceed with purchasing the exam as they do today. The digital book/digital core guidance will become available to candidates when they enter their voucher on the PeopleCert platform. Candidates will not need to schedule their exam at the time of the voucher redemption (as is the case now). Candidates will have the option to schedule their exam at a later date, gaining access to their eBook in the meantime.
An exam-only offer will be made available to re-sit candidates, so they don’t have to pay for the book again.
Initially, ordered hard-copy books will be shipped to an address of each ATO’s choosing for wholesale orders. We are looking into providing additional delivery options. Shipping costs will be presented to partners and candidates before order completion. More details will be provided shortly.
Yes, bulk orders will be allowed, with UPS handling the shipping. There will be no advance notice required by PeopleCert for bulk orders.
There will be no additional software needed for online reading. Offline reading will require installation of a Desktop or Mobile reading application. Both options will always be available for all candidates.
The platform we have partnered with – VitalSource- is a global leader in e-publishing, who does offer a printing option for digital books. Candidates will be able to print up to 10 % of the digital book/digital core guidance only once, as per industry standard.
No, books will be bundled only with the standard exam. For example, for PRINCE2®, books will be bundled with the Foundation exam, and the same book will be used for the Practitioner exam. The book will be tied to the candidate’s account.
Yes - most popular exams and books have already been translated and the remaining ones will follow PeopleCert’s localisation plan, which means new languages will continue to be added in 2022. The database will soon be updated so that further information on which exams and books are available and in what languages will be made accessible.
Yes, candidates will be able to order an eBook through their Account.
All vouchers bought until the end of January will remain valid for the designated period of 12 months, which can further be extended for a fee. Our partners can buy as many vouchers as they require at the current prices until the end of January and of course use them while they are still valid. Candidates who ordered an exam-only voucher prior to 1 February 2022 and want access to the eBook will be able to order it directly through their account.
No. From 1 February 2022 onwards, all exams will be online, and we are not currently exploring region-wide exceptions to this policy. For candidates in specific regions who face disruptions with internet access, they will be able to continue their exam progress where they cut off, as has been the case for PeopleCert OLP exams until today. Exceptions however may be made for individual exam-takers, on a case-by-case basis.
We are looking into accommodating this request. This comes with various considerations and further information will be provided as soon as possible.
This option is on our roadmap, and we will update partners when this option will be ready.
Following the new 2022 Commercial Policy, three regions have replaced the original five. Regions are currently priced based on their classification, and no region-wide discount is currently available. Discount opportunities can still be achieved through the Growth Incentive.
The existing presentation material thoroughly covers the basics of the transition. We are also currently working on follow-up communication announcements to better explain the detailed implementation of the new commercial policy. If localised content is needed, the creation of tailored communication material will be discussed.
For any additional questions or requests, contact us directly at wearelistening@peoplecert.org or reach out to your Business Development Managers.
Step 1: Click on the Services menu.
Step 2: Click on Trainers Report to view the statistics of all exams conducted:
Step 3: Click on Export to export an excel file with two sheets: one sheet includes all data, and a second sheet includes average score % per brand, module, trainer and topic.
Please make sure that Internet Explorer does not run in Compatibility View
Step 1: Launch an internet browser (e.g. Internet Explorer 9 or 11, Mozilla Firefox, Chrome) and visit https://www.peoplecert.org/en/Partners.
Step 2: Click on the person icon at the top right of your screen and select Sign in here.
Step 3: Type your Member ID or Username or registered e-mail and member Password and click SIGN IN.
Step 1: Click on the Online menu, then click on Book Exams. Booked exams will appear on a list.
Step 2: Click on Add New on the lower left side of the screen, to open a new exam booking form. Alternatively, you can click on an exam and then on Duplicate Exam to open a similar booking form with some fields already filled.
Step 3: Complete the exam booking form. Please note that only the fields in bold are mandatory. At this point, you can select the Take Re-sit Exam Option for an exam session by checking the relevant field (field will be displayed only if the selected module supports this service). The service will apply for all candidates registered to the session. If the field is not checked, candidates will still have the option to purchase the add-on service themselves through candidate area after registration. You can add multiple exam sessions using one of the following buttons:
Step 4: Click on Save at the bottom left of the screen.
Step 1: Click on the Online menu, then click on Book Exams. Booked exams will appear on a list.
Step 2: Click on Add New on the lower left side of the screen, to open a new exam booking form. Alternatively, you can click on an exam and then on Duplicate Exam to open a similar booking form with some fields already filled.
Step 3: Complete the exam booking form. Please note that only the fields in bold are mandatory. At this point, you can select the Take Re-sit Exam Option for an exam session by checking the relevant field (field will be displayed only if the selected module supports this service). The service will apply for all candidates registered to the session. If the field is not checked, candidates will still have the option to purchase the add-on service themselves through candidate area after registration. You can add multiple exam sessions using one of the following buttons:
Step 4: Click on Save at the bottom left of the screen.
Step 1: Click on the Online menu, then click on Vouchers Orders from the top menu.
Step 2: Click on Add New button and complete the form. Please note that the Trainer field is only mandatory for ATOs (with a N/A option where applicable), so that candidates skip this step during registration.
Select Modules to order vouchers for more than one GBP modules (e.g. all the ITIL Lifecycle modules for one specific group of candidates). You can select the Take2 Re-sit Exam Option for a voucher order by checking the related field. The service will apply for all vouchers. If the field is left unchecked, then candidates will have the ability to purchase the add-on service themselves through candidate area after registration. Please, note that the specific field will be displayed only if all selected modules support the add-on service.
Step 3: If you want candidates to receive the exam voucher directly from PeopleCert, you can either:
Step 4: An automatic notification e-mail with the exam voucher numbers will be sent to you, together with step by step candidate instructions.
Step 5: These exam voucher numbers should then be sent to the candidates so that they can redeem them following the instructions (not applicable in the case of Step 3).
NOTE: Alternatively, you can click on an order and then on Duplicate Voucher Order to open a similar order form with some fields already filled.
NOTE: If you have selected multiple exam modules for your order, each recipient added in Step 4 will receive 1 exam voucher for each exam module.
Step 1: Click on the Marking menu.
Step 2: Click on Candidate Marks, to view the candidate results per exam session.
Click on Filters to filter your data through the following fields:
Step 3: Click Total Score number to view the score analysis per exam section.
Step 4: Click on Back to close the Analysis tab.