ITIL® 4 Managing Professional demonstrates the individual has the practical and technical knowledge on how to work within and how to run successful IT and digitally-enabled services, teams and workflows. They have the deeper knowledge and skills for addressing evolving organisational challenges and maximising the opportunities of digital transformation initiatives, the modern service economy and VUCA environments.

ITIL® Strategic Leader designation demonstrates that the individual has a clear understanding of how IT influences and directs business strategy. They recognise and apply the value of ITIL, not just for IT operations, but for the management of all IT and digitally-enabled services to co-create value and drive organisational success in the digital era. They can navigate the complexities of the digital era, plan and implement digital transformation initiatives successfully.

The ITIL AI Governance Unlocked digital badge confirms that the holder has developed a strong understanding of how to design, assess, and apply effective governance practices for AI-enabled systems. It covers the core principles of AI governance, including risk management, ethical safeguards, data governance, transparency, and regulatory alignment, as well as how to integrate AI oversight within existing IT service management (ITSM) structures. The knowledge and skills are based on insights from ITIL guidance, AI governance frameworks, and leading industry practitioners.

The ITIL® Product (Version 5) digital badge confirms that the holder understands how product teams co-create, operate and evolve digital products using the ITIL Product and Service Lifecycle. It demonstrates knowledge of the structures, activities and practices needed to coordinate work from discover through to support, integrating product thinking with service management, ensuring that products deliver meaningful value. The skills reflected in this badge demonstrate an ability to apply ITIL guidance to maintain product integrity, enable flow and support outcomes.

The ITIL® Experience (Version 5) digital badge confirms that the holder can create products and services that feel as good as they function, integrating human responses - feelings, thoughts, bodily states - into digital management. It validates knowledge of human centric design and customer, user and employee experiences across the customer journey to create value for all stakeholders. The skills reflected in this badge demonstrate an ability to align operational processes with emotional, cognitive and social experiences and to embed user-centric thinking across initiatives.

The ITIL® Strategy (Version 5) digital badge confirms that the holder can develop, implement, and adjust strategy in volatile, uncertain, complex and ambiguous (VUCA) environments. It validates application of the ITIL Strategy Management Model across the strategy development (observe, orient, decide, plan) and implementation (plan, execute, synthesize, reflect) cycles to support alignment between business intent, digital products and services, governance and operating models. It demonstrates the skills to make balanced, sustainable, and responsible strategic decisions.