ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

The ITIL How to Implement Masterclass digital badge confirms that the holder understands how to translate ITIL best-practice guidance into practical, real-world transformation outcomes. It validates knowledge of applying the ITIL Transformation Model, adapting governance patterns, and using proven implementation approaches to plan, execute, and sustain organizational change. The skills reflected in this badge are based on the ITIL How to Implement Official Book and demonstrate the ability to enable effective, responsible transformation in complex and evolving environments.