ITIL® 4 Managing Professional demonstrates the individual has the practical and technical knowledge on how to work within and how to run successful IT and digitally-enabled services, teams and workflows. They have the deeper knowledge and skills for addressing evolving organisational challenges and maximising the opportunities of digital transformation initiatives, the modern service economy and VUCA environments.

ITIL 4® Leader Digital and IT Strategy demonstrates the individual has the practical understanding and application of crafting a digital vision and strategy, shaping and integrating IT and business strategies aligned with the wider organisational goals to enable success of the business. They develop cross-functional digital strategy, elevate discussions to strategic levels, drive operational excellence, analyse and respond effectively to VUCA factors.

ITIL® Strategic Leader designation demonstrates that the individual has a clear understanding of how IT influences and directs business strategy. They recognise and apply the value of ITIL, not just for IT operations, but for the management of all IT and digitally-enabled services to co-create value and drive organisational success in the digital era. They can navigate the complexities of the digital era, plan and implement digital transformation initiatives successfully.

The ITIL® Managing Professional digital badge confirms the ability to co-create, operate, and evolve digital products and services, and to design experiences that feel as good as they function. It validates the application of ITIL guidance to coordinate and sustain effective service delivery, embed user centric thinking and ensure that products deliver meaningful value. The individual can sustain resilient operations, enable effective change, and continually improve digital products and services to achieve consistent outcomes in evolving environments.

The ITIL® Strategic Leader digital badge demonstrates an understanding of how IT influences and directs business strategy. It validates the ability to apply ITIL beyond IT operations to ensure that digital products and services deliver measurable value, and that there is strategic alignment between technology and business. The individual can navigate digital, organizational, and AI driven change, and lead and sustain a culture of continual transformation.