This badge shows that the holder has sufficient knowledge of the COBIT 5 guidance to be able to understand the key principles of COBIT 5 for the Governance and Management of Enterprise IT, create awareness with their business executives and senior IT Management and assess the current state of their Enterprise IT with the objective of scoping what aspects of COBIT 5 would be appropriate to implement.

ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

Successful candidates demonstrate their knowledge of SRE principles and practices for improving service reliability through a mixture of automation, working methods, and organizational re-alignment to scale critical services reliably and economically.

The ITIL Foundation (Version 5) digital badge confirms that the holder understands the key concepts and structures of digital product and service management, including the ITIL Value System, ITIL Guiding Principles, and ITIL Product and Service Lifecycle. It validates knowledge of how value is co-created through effective product and service management and how the ITIL Four Dimensions work holistically. Learners demonstrate the ability to apply ITIL guidance to identify value streams, use continual improvement, and support effective management of products and services.