ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

Successful candidates demonstrate their knowledge and comprehension of key principles and foundational concepts of AIOps along with core technologies such as Big Data and Machine Learning, analytics, operations metrics, basic processes, implementations, and benefits of AIOps.