ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The PRINCE2 Agile Templates digital badge validates a professional’s ability to apply PRINCE2 Agile templates to enhance structure, clarity, and consistency in project management across both traditional and agile environments. The masterclass series explores practical use of key tools such as the Project Canvas, Benefits Management, Risk and Change Management Approaches, Personas, Release Map, Backlogs, User Stories, and Work Packages to improve planning, stakeholder alignment, and value delivery. Participants also gain experience using dashboards and the Agilometer to increase transparency, track progress, and support informed decision-making. By completing the series, learners demonstrate the capability to integrate PRINCE2 Agile templates within ITIL practices to strengthen governance, risk management, and business value across projects.