ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The Managing Value Streams & Customer Experiences digital badge confirms that the holder has developed a strong understanding of how to define, map, and manage value streams to improve business outcomes and customer experiences. It covers the principles of value stream management (VSM), including value stream mapping, flow optimization, and value realization, as well as how to integrate these practices across IT service management (ITSM), Agile, DevOps, and PRINCE2 environments. The knowledge and skills are based on insights from internationally recognized experts and leading practitioners.

The ‘PRINCE2 Agile Templates’ digital badge confirms that the holder understands how to apply structured, ready-made project management templates to enhance clarity, efficiency, and alignment in Agile-enabled projects. It validates knowledge of how these templates reduce administrative effort, improve communication across teams, and provide a consistent starting point that supports both governance and flexibility. The skills reflected in this badge are based on updated PRINCE2 and PRINCE2 Agile guidance, ensuring practitioners can deliver value effectively in today’s fast-paced, hybrid project environments.