ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

By combining achievement of the ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader designations, the ITIL® 4 Master demonstrates the individual’s ability to apply the principles, concepts, methods, and techniques from ITIL in the workplace at both the strategic, tactical and operational levels. They can demonstrate their understanding of the business requirements, how to plan and navigate the journey to success, and the practical methods and tools to achieve that.

ITIL 4 ® Strategist Direct, Plan and Improve proves that the individual has the understanding and know-how in aligning their team’s objectives to the organisational strategy. They can drive organisational change and embed a culture of continual improvement creating a learning and improving IT organisation with a strong and effective strategic direction. They can also apply improvements with planning work, decision-making, innovating and improving products with the necessary agility.

PRINCE2® 7 Foundation - The PRINCE2® 7 Foundation qualification is designed for project managers and those aspiring to become project managers. It demonstrates that an individual is capable of recalling and comprehending the PRINCE2® project management method. It provides an introductory and comprehensive understanding of the PRINCE2 method, principles, themes, and processes. This qualification ensures that candidates possess the necessary knowledge and terminology to contribute effectively.

PRINCE2® 7 Practitioner - The PRINCE2® Practitioner qualification elevates project management skills by enabling individuals to apply the PRINCE2 methodology in complex project environments, customize it to meet specific requirements, manage project benefits, and implement advanced risk and change control practices. It also fosters expertise in stakeholder engagement, advanced project planning, business case evaluation, project leadership, and efficient project reporting.

ITIL 4 ® Specialist Drive Stakeholder Value holders are professionals who can demonstrate understanding and application of how to effectively manage key stakeholders and build trusted relationships. They are capable of fostering relationships and all types of engagement and interaction with customers, users, partners and suppliers to co-create value that is integral to business success in the current competitive landscape.

ITIL 4® Specialist High Velocity IT demonstrates this individual has understanding and practical skills of the ways in which digital organisation and digital operating models function. They have sufficient understanding and application of ITIL 4 to high-velocity IT and digital transformation environments.

ITIL® 4 Managing Professional demonstrates the individual has the practical and technical knowledge on how to work within and how to run successful IT and digitally-enabled services, teams and workflows. They have the deeper knowledge and skills for addressing evolving organisational challenges and maximising the opportunities of digital transformation initiatives, the modern service economy and VUCA environments.

This badge shows that the holder has sufficient knowledge of the COBIT 5 guidance to be able to understand the key principles of COBIT 5 for the Governance and Management of Enterprise IT, create awareness with their business executives and senior IT Management and assess the current state of their Enterprise IT with the objective of scoping what aspects of COBIT 5 would be appropriate to implement.

The PRINCE2® Project Manager designation demonstrates the individual is equipped with a comprehensive set of unique skills and competencies that enhance their project management capabilities. PRINCE2 Project Managers can lead projects successfully, driving value and ensuring alignment with organizational goals. To achieve this designation, individuals have successfully achieved PRINCE2 Project Management Practitioner (version 7) certification and fulfilled its prerequisites.

The PRINCE2® Project Manager designation demonstrates the individual is equipped with a comprehensive set of unique skills and competencies that enhance their project management capabilities. PRINCE2 Project Managers can lead projects successfully, driving value and ensuring alignment with organizational goals. To achieve this designation, individuals have successfully achieved PRINCE2 Project Management Practitioner (version 7) certification and fulfilled its prerequisites.

The M_o_R® Practitioner digital badge demonstrates this individual has a practical knowledge and skills in implementing robust risk management frameworks. This badge highlights the ability to align risk management strategies with organizational objectives, ensuring the creation and protection of value. Exhibiting a practical understanding of fostering a positive risk management culture, integral for success across diverse industries. Additionally, the badge showcases the expertise in integrating risk management seamlessly across Agile and functional delivery models, contributing to the achievement of organizational goals with a proactive risk management approach.

The M_o_R® Practitioner digital badge demonstrates practical knowledge and skills in risk management. It shows a practical understanding of how to implement an effective risk management framework across industries and sectors to create and protect value in line with organisational objectives. It shows knowledge of how to create a positive risk management culture and integrate risk management across Agile and functional delivery models to ensure organisational objectives are achieved.

ITIL 4® Leader Digital and IT Strategy demonstrates the individual has the practical understanding and application of crafting a digital vision and strategy, shaping and integrating IT and business strategies aligned with the wider organisational goals to enable success of the business. They develop cross-functional digital strategy, elevate discussions to strategic levels, drive operational excellence, analyse and respond effectively to VUCA factors.

ITIL® Strategic Leader designation demonstrates that the individual has a clear understanding of how IT influences and directs business strategy. They recognise and apply the value of ITIL, not just for IT operations, but for the management of all IT and digitally-enabled services to co-create value and drive organisational success in the digital era. They can navigate the complexities of the digital era, plan and implement digital transformation initiatives successfully.

ITIL® 4 Practice Manager demonstrates the individual has the practical and technical knowledge on how to work within, operate and implement successful IT and digital-enabled services, teams and workflows. They are experts in their specific practice areas and also skilled in establishing good cross-practice collaboration and effective service value streams. They have the deeper knowledge and skills for addressing evolving organizational challenges and maximizing the opportunities.

The ITIL Specialist: Monitor,Support and Fulfil certification demonstrates that the individual understands the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice.