The ITIL Foundation (Version 5) digital badge confirms that the holder understands the key concepts and structures of digital product and service management, including the ITIL Value System, ITIL Guiding Principles, and ITIL Product and Service Lifecycle. It validates knowledge of how value is co-created through effective product and service management and how the ITIL Four Dimensions work holistically. Learners demonstrate the ability to apply ITIL guidance to identify value streams, use continual improvement, and support effective management of products and services.

The ITIL Specialist: Sustainability in Digital & IT proves that the individual has the understanding and know-how of the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it by adopting and driving sustainable and ethical behaviour and mindset that goes beyond individuals and impacts businesses at an organisational level.