ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.

The ‘Ensuring Practices Success’ digital badge confirms that the holder understands how to effectively use the ITIL 4 Practice Guides, supported by the updated Reader’s Manual. It demonstrates the badge holder’s ability to self-assess service management capabilities, apply the ITIL competency model to assign roles, and evaluate the effectiveness of ITIL management practices. The knowledge is based on guidance from the official ITIL Practice Guides and expert insights from ITIL authors and contributors.