ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL Specialist Acquiring & Managing Cloud Services demonstrates the individual has the practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions regardless of sector, industry, cloud vendor or cloud maturity. They can identify, measure and optimise value from cloud procurement and services while also maximising ROI and adjustments to be made to co-create value for both the service provider and consumer.