ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL 4 ® Strategist Direct, Plan and Improve proves that the individual has the understanding and know-how in aligning their team’s objectives to the organisational strategy. They can drive organisational change and embed a culture of continual improvement creating a learning and improving IT organisation with a strong and effective strategic direction. They can also apply improvements with planning work, decision-making, innovating and improving products with the necessary agility.

ITIL 4® Specialist High Velocity IT demonstrates this individual has understanding and practical skills of the ways in which digital organisation and digital operating models function. They have sufficient understanding and application of ITIL 4 to high-velocity IT and digital transformation environments.

PRINCE2® Foundation digital badge demonstrates this individual has fundamental knowledge of the world's most widely used project management method as a basis for working effectively in a project management team. With a focus on how to plan, manage and deliver projects successfully from start to finish, PRINCE2® Foundation provides this individual with knowledge of the key elements of successful project working, contributing to the delivery of great outcomes for their organisation.

ITIL 4 ® Specialist Drive Stakeholder Value holders are professionals who can demonstrate understanding and application of how to effectively manage key stakeholders and build trusted relationships. They are capable of fostering relationships and all types of engagement and interaction with customers, users, partners and suppliers to co-create value that is integral to business success in the current competitive landscape.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

ITIL® 4 Managing Professional demonstrates the individual has the practical and technical knowledge on how to work within and how to run successful IT and digitally-enabled services, teams and workflows. They have the deeper knowledge and skills for addressing evolving organisational challenges and maximising the opportunities of digital transformation initiatives, the modern service economy and VUCA environments.

PPM goes Agile’ demonstrates that the individual understands common blockers as well as the necessary factors for successful agile transformations. It includes operational, psychological and social aspects of agile adoption across industries and roles, as applied by agile leaders, coaches, organizational change managers and project managers in various types of organizations. The knowledge and skills are based on the insights from internationally recognized report findings, experts and the global agile coaching community.

Successful candidates demonstrate their in-depth understanding of fundamental DevOps vocabulary, principles, and practices, as well as how DevOps may be used to improve communication, collaboration, and integration between software developers and IT operations professionals.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.

ITIL 4® Leader Digital and IT Strategy demonstrates the individual has the practical understanding and application of crafting a digital vision and strategy, shaping and integrating IT and business strategies aligned with the wider organisational goals to enable success of the business. They develop cross-functional digital strategy, elevate discussions to strategic levels, drive operational excellence, analyse and respond effectively to VUCA factors.

ITIL® Strategic Leader designation demonstrates that the individual has a clear understanding of how IT influences and directs business strategy. They recognise and apply the value of ITIL, not just for IT operations, but for the management of all IT and digitally-enabled services to co-create value and drive organisational success in the digital era. They can navigate the complexities of the digital era, plan and implement digital transformation initiatives successfully.