ITIL® 4 Managing Professional demonstrates the individual has the practical and technical knowledge on how to work within and how to run successful IT and digitally-enabled services, teams and workflows. They have the deeper knowledge and skills for addressing evolving organisational challenges and maximising the opportunities of digital transformation initiatives, the modern service economy and VUCA environments.

The ‘AI in ITSM’ digital badge confirms that the holder understands the recent trends in AI development and its application in service management. It includes the technical, ethical, legal, and operational aspects of AI adoption across various industries and roles, as implemented by managed service providers, enterprises, governments, academia, and other types of organizations. The knowledge and skills are based on insights from internationally recognized experts and ITIL architects

PPM goes Agile’ demonstrates that the individual understands common blockers as well as the necessary factors for successful agile transformations. It includes operational, psychological and social aspects of agile adoption across industries and roles, as applied by agile leaders, coaches, organizational change managers and project managers in various types of organizations. The knowledge and skills are based on the insights from internationally recognized report findings, experts and the global agile coaching community.

The ‘ITIL 4 Practice Guides’ digital badge validates a professional’s understanding of the techniques to unleash the content of the updated ITIL 4 Practice Guides and drive measurable organizational value. This incorporates proven approaches to aligning, implementing, integrating, and evolving beneficial service management practices and activities. All the knowledge and skills gained are based on the most current thought leadership, research, and findings from internationally recognized practitioners, consultants, and ITIL architects.

The Mastering Project Priorities digital badge validates a professional's understanding of the techniques and skills required to set and communicate clear objectives effectively. It also emphasizes the importance of defining and delivering the correct project scope. Participants will gain insight into how to address challenges related to poorly defined scope, unclear objectives, and ineffective communication.

The Mastering Project Delivery digital badge validates a professional's understanding of the skills necessary for prioritizing stakeholder and customer expectations, managing project risks for smoother execution, and setting realistic deadlines to maintain project timelines. Participants will also learn strategies for addressing skills gaps and fostering accountability within the team, ensuring a cohesive, high-performing environment that aligns with project goals and stakeholder needs.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.

The Managing Value Streams & Customer Experiences digital badge confirms that the holder has developed a strong understanding of how to define, map, and manage value streams to improve business outcomes and customer experiences. It covers the principles of value stream management (VSM), including value stream mapping, flow optimization, and value realization, as well as how to integrate these practices across IT service management (ITSM), Agile, DevOps, and PRINCE2 environments. The knowledge and skills are based on insights from internationally recognized experts and leading practitioners.

The Mastering ITSM AI Solutions digital badge is proof that the holder has gained a substantial understanding of how AI is applied in IT service management (ITSM) to drive efficiency, automation, and innovation. It also validates the ability to assess real-world case studies from leading organizations, evaluate AI architecture strategies for IT operations, and apply effective approaches to workflow automation and cost optimization.