ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

PRINCE2 Agile® Foundation digital badge demonstrates a fundamental understanding of how to adapt the PRINCE2® method to obtain benefits from Agile delivery techniques such as Scrum, Kanban and Lean. The skills gained enable this individual to help their organisation deliver value early and respond to change without compromising on quality and stability, regardless of the size or scope of the project.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.