ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL 4 ® Specialist Create, Deliver and Support demonstrates this individual has an understanding and skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools. They demonstrate sufficient understanding and application of ITIL 4 practices to the creation, delivery and support across support services, the service value systems and value streams.

PRINCE2 Agile® Foundation digital badge demonstrates a fundamental understanding of how to adapt the PRINCE2® method to obtain benefits from Agile delivery techniques such as Scrum, Kanban and Lean. The skills gained enable this individual to help their organisation deliver value early and respond to change without compromising on quality and stability, regardless of the size or scope of the project.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.

PRINCE2 Agile is a practical, flexible, and cost-effective way to scaled agile working —supporting leadership buy-in, team agility, measurable success, and increased innovation. To achieve this badge, individuals need to have successfully achieved PRINCE2 Agile Practitioner (version 2) certification and its prerequisites.

The PRINCE2® Agile Expert designation demonstrates that the individual can align cross-functional teams to deliver value consistently while responding effectively to evolving business needs and priorities. PRINCE2 Agile Experts are versatile professionals who bridge the gap between projects and business as usual, as well as between governance and agility, enabling organizations to achieve results efficiently while staying responsive to change. To achieve this designation, individuals have successfully achieved PRINCE2 Agile Practitioner (version 2) certification and fulfilled its prerequisites.

The ‘AI in ITSM’ digital badge confirms that the holder understands emerging trends in AI development and its application in service management. It includes the technical, ethical, legal, and operational aspects of AI adoption across various industries and roles, as implemented by managed service providers, enterprises, governments, academia, and other types of organizations. The knowledge and skills are based on insights from internationally recognized experts and ITIL architects.

The Mastering Project Priorities digital badge validates the holder’s ability to align project goals with effective communication, clear objectives, and controlled scope. It demonstrates proficiency in managing project complexities, preventing scope creep, and maintaining team focus throughout the project lifecycle.

The ITIL AI Governance Unlocked digital badge confirms that the holder has developed a strong understanding of how to design, assess, and apply effective governance practices for AI-enabled systems. It covers the core principles of AI governance, including risk management, ethical safeguards, data governance, transparency, and regulatory alignment, as well as how to integrate AI oversight within existing IT service management (ITSM) structures. The knowledge and skills are based on insights from ITIL guidance, AI governance frameworks, and leading industry practitioners.