ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

ITIL 4® Leader Digital and IT Strategy demonstrates the individual has the practical understanding and application of crafting a digital vision and strategy, shaping and integrating IT and business strategies aligned with the wider organisational goals to enable success of the business. They develop cross-functional digital strategy, elevate discussions to strategic levels, drive operational excellence, analyse and respond effectively to VUCA factors.

The ITIL AI Governance (Version 5) digital badge validates practical skills in applying ITIL guidance to responsible AI governance at scale. Holders of the badge can assess AI use cases, profile AI capabilities, opportunities and risks, determine governance requirements, design proportionate controls, define oversight and escalation, address shadow AI and third-party risks, monitor governance effectiveness, and continually improve AI governance as technology, regulation, suppliers, and stakeholder expectations evolve.

The ITIL® Service (Version 5) digital badge confirms that the holder can achieve excellence in digital service management, orchestrating people, processes, and technology to ensure resilient, responsive, and customer‑centered services. It validates the ability to apply the eight lifecycle activities - discover, design, acquire, build, transition, operate, deliver, support – to coordinate and sustain effective service delivery. The skills reflected in this badge demonstrate effective service operations, aligned service delivery, and continual improvement.