PRINCE2® Foundation digital badge demonstrates this individual has fundamental knowledge of the world's most widely used project management method as a basis for working effectively in a project management team. With a focus on how to plan, manage and deliver projects successfully from start to finish, PRINCE2® Foundation provides this individual with knowledge of the key elements of successful project working, contributing to the delivery of great outcomes for their organisation.

PRINCE2® 7 Foundation - The PRINCE2® 7 Foundation qualification is designed for project managers and those aspiring to become project managers. It demonstrates that an individual is capable of recalling and comprehending the PRINCE2® project management method. It provides an introductory and comprehensive understanding of the PRINCE2 method, principles, themes, and processes. This qualification ensures that candidates possess the necessary knowledge and terminology to contribute effectively.

ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.

The ‘AI Unlocked” digital badge validates a professional’s understanding of AI fundamentals, technologies, and their practical applications across industries. The learning course covers essential concepts such as Machine Learning, Natural Language Processing, and Generative AI, complemented by hands-on projects in text and image generation. Learners will also gain insights into AI project management, integration strategies, data privacy, and ethical considerations. By completing the course, participants will be equipped to apply AI solutions in real-world scenarios, boost productivity, and lead AI initiatives responsibly.

The Managing Value Streams & Customer Experiences digital badge confirms that the holder has developed a strong understanding of how to define, map, and manage value streams to improve business outcomes and customer experiences. It covers the principles of value stream management (VSM), including value stream mapping, flow optimization, and value realization, as well as how to integrate these practices across IT service management (ITSM), Agile, DevOps, and PRINCE2 environments. The knowledge and skills are based on insights from internationally recognized experts and leading practitioners.

PRINCE2® 7 Practitioner - The PRINCE2® Practitioner qualification elevates project management skills by enabling individuals to apply the PRINCE2 methodology in complex project environments, customize it to meet specific requirements, manage project benefits, and implement advanced risk and change control practices. It also fosters expertise in stakeholder engagement, advanced project planning, business case evaluation, project leadership, and efficient project reporting.

Successful candidates demonstrate their in-depth understanding of fundamental DevOps vocabulary, principles, and practices, as well as how DevOps may be used to improve communication, collaboration, and integration between software developers and IT operations professionals.

The ITIL® Service (Version 5) digital badge confirms that the holder can achieve excellence in digital service management, orchestrating people, processes, and technology to ensure resilient, responsive, and customer‑centered services. It validates the ability to apply the eight lifecycle activities - discover, design, acquire, build, transition, operate, deliver, support – to coordinate and sustain effective service delivery. The skills reflected in this badge demonstrate effective service operations, aligned service delivery, and continual improvement.

The ITIL® Product (Version 5) digital badge confirms that the holder understands how product teams co-create, operate and evolve digital products using the ITIL Product and Service Lifecycle. It demonstrates knowledge of the structures, activities and practices needed to coordinate work from discover through to support, integrating product thinking with service management, ensuring that products deliver meaningful value. The skills reflected in this badge demonstrate an ability to apply ITIL guidance to maintain product integrity, enable flow and support outcomes.

The ‘AI in ITSM’ digital badge confirms that the holder understands emerging trends in AI development and its application in service management. It includes the technical, ethical, legal, and operational aspects of AI adoption across various industries and roles, as implemented by managed service providers, enterprises, governments, academia, and other types of organizations. The knowledge and skills are based on insights from internationally recognized experts and ITIL architects.

The ITIL AI Governance Unlocked digital badge confirms that the holder has developed a strong understanding of how to design, assess, and apply effective governance practices for AI-enabled systems. It covers the core principles of AI governance, including risk management, ethical safeguards, data governance, transparency, and regulatory alignment, as well as how to integrate AI oversight within existing IT service management (ITSM) structures. The knowledge and skills are based on insights from ITIL guidance, AI governance frameworks, and leading industry practitioners.

The ITIL® Experience (Version 5) digital badge confirms that the holder can create products and services that feel as good as they function, integrating human responses - feelings, thoughts, bodily states - into digital management. It validates knowledge of human centric design and customer, user and employee experiences across the customer journey to create value for all stakeholders. The skills reflected in this badge demonstrate an ability to align operational processes with emotional, cognitive and social experiences and to embed user-centric thinking across initiatives.

The ITIL® Strategy (Version 5) digital badge confirms that the holder can develop, implement, and adjust strategy in volatile, uncertain, complex and ambiguous (VUCA) environments. It validates application of the ITIL Strategy Management Model across the strategy development (observe, orient, decide, plan) and implementation (plan, execute, synthesize, reflect) cycles to support alignment between business intent, digital products and services, governance and operating models. It demonstrates the skills to make balanced, sustainable, and responsible strategic decisions.